AMF Margate Lanes

Reviews

• SB

  Sofia Benitez

  6 days ago
  1.0
  We've been going here for 3 years. Today is our last day coming. Specifically because of the rude, bald man in the ball shop. He lacks basic human communication skills, he has ZERO customer service training and he acts like he has to spit shine the balls himself. My husband's ball was absolutely destroyed by the ball return on lane 10 today. I went to the front to complain, which I NEVER do, but this has never happened to us. I told her that I wanted to bring it to their attention, as well as check if they offer some sort of polishing service. Not for free, not comped, just a service offered, period. I was going to pay to have my husbands ball polished. The woman was beyond kind, took me seriously, apologized and then brought me over to the little ball office where the bald man works. As soon as the woman explained what happened, he immediately denied it happened and accused me of lying. He said the scratch marks were old cause they were black. The ball kept returning to us blacker and blacker and my husband kept having to clean his ball between throws. This polishing act obviously will make the grease fill the new scratch marks. That's when we started to notice more. It ended up getting stuck for the third and final time. It came back with 7 new scratches and a glob of like tar or oil. At this point we knew it was the ball return doing this and not us just noticing old scratch marks. It was absolutely asinine that this rude bald man said we made it up. We didn't make anything up, we're normal people who like to bowl. I explained this and he said "well why didn't you bring it as soon as you noticed?" We did... that's what this conversation is. If I brought it with 1 scratch mark, you'd deny it and call me a liar. If I came with more, like I am now, you'll deny it and call me a liar. It's obvious it's your equipment. Ironically my husband bought all 3 of his balls from this rude bald man. All we wanted was acknowledgement that it happened, and to polish the ball. Again, not for free. This entire negative interaction was completely unnecessary and unwarranted. Let's practice for next time: "Hey I'm sorry that happened. I'll gladly take it, it just might take 2 weeks due to the damage. It costs x amount. Next time, if you happen to notice earlier, bring it to us asap, so it doesn't get worse." Super easy, but you'd have to have the brain cells and the capacity to do so, right? This guy is a Neanderthal and could never. He was rude, reluctant, abrasive, defensive and condescending. He shouldn't work with people, or interact with the public in any capacity for that matter. I wouldn't recommend this shop in any capacity, and I wouldn't interact with this rude bald man if I had a gun to my head. If you decide to bowl here, use their balls and let those get ruined without responsibility or care.
• JW

  james wells

  Mar 27, 2026
  1.0
  I went with my 10 year old son tonight and unfortunately had to interact with an employee named Alvany. She had a terrible attitude and was very sarcastic and nasty. Attn: Bolwero management. Alvany is a poison for your company.
• AV

  Alan Vidaurre

  Mar 15, 2026
  1.0
  Not a family friendly place
• TT

  Travis

  Mar 4, 2026
  1.0
  I’ve been waiting here for an hour at the desk and no one has come horrible service do not recommend
• TT

  Tricia Turpin

  Mar 2, 2026
  5.0
  Best bowling alley! The staff was super friendly, and the whole place had a fun, vintage upbeat vibe. Definitely recommend.

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