Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
460 reviews
5 stars
357
4 stars
53
3 stars
17
2 stars5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, contributing to positive shopping experiences.
Product Selection
The store offers a wide variety of outdoor gear, although some customers noted that certain categories, like camping equipment, could be better stocked.
Pricing Concerns
Several reviews mentioned that the prices are high compared to other retailers, leading some customers to seek alternatives.
Membership Issues
There were complaints about the pressure to sign up for memberships, with some customers feeling confused or frustrated by the policy.
Store Cleanliness
Customers generally found the store to be clean and well-organized.
- CTCEO RobT: Robert JD TregoJan 5, 20265.0Other than fact that Charlotte is like totally awesome as well as Mrs Ally and her Partner in climb and other camping supplies checkout there is no better customer service than this REI for all your outdoor needs. When you want to get the best and best possible answers with a positive outlook on life this is where I go. Thank you so much for your help and for just being awesome! You are people who deserve the best praise because you lift spirits with your dedication to amazing customer service.
- DLDiane LandschootJan 2, 20265.0Great place for outdoor wear. Helpfulbsales staff.
- JKJohn KDec 31, 20251.0Bad
- AEAlex ErtelDec 24, 20255.0We’ve recently purchased 2 bicycles for Christmas from this location. Both times we made purchases here, the folks in the cycle area were amazing. I just remember feeling very excited about these purchases and that was due largely in part from the way all the employees made us feel. If every company had staff like this, the world would be a happier place!
- GGgerry giordanoNov 4, 20255.0My wife and I shop at this store regularly… We love the staff… Who are friendly and knowledgeable… This morning we brought our bike by with a flat tire… We were assisted by Blake… Who repaired the tire… While answering phone calls… Assisting customers… And providing us with a lesson about tire maintenance… Blake was professional, personable, efficient, and the best employee that you could imagine…
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers award-winning REI brand gear and clothing, along with brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI in Jacksonville offer curbside pickup?
Yes, REI offers curbside pickup service for your convenience.
What are the store hours for REI Jacksonville?
REI Jacksonville is open Monday to Friday from 9 AM to 8 PM, Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 7 PM.
Where is REI Jacksonville located?
REI is located at 4862 Big Island Drive, Jacksonville, FL 32246, United States.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Does REI have an online shopping app?
Yes, REI has mobile apps available for iOS and Android devices to shop outdoor gear conveniently.
Can I combine shopping at REI with a coffee break nearby?
Yes, you can visit The Coffee Chemist, a nearby restaurant, to enjoy coffee before or after shopping at REI.
Are there other shoe stores near REI for more options?
Yes, Saucony and Chacos are nearby shoe stores where you can explore more footwear options.
What beauty and spa services can I find near REI?
Nearby, you can visit Charlotte Tilbury, Benefit Cosmetics BrowBar, Gloss The Nail Lounge, Royal Essence Spa & Nails, and New Day Medspa for beauty and spa services.
Are there dining options near REI Jacksonville?
Yes, nearby dining options include Bento Jacksonville Town Center, Bento Asian Kitchen & Sushi, Cooper's Hawk Winery & Restaurant, and Libretto's Pizzeria for a variety of cuisine.