Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
456 reviews
5 stars
354
4 stars
53
3 stars
17
2 stars5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported poor service experiences.
Product Selection
The store offers a wide variety of outdoor gear, but some customers noted a lack of specific items and high prices.
Store Cleanliness
Customers consistently mentioned that the store was clean and well-organized.
Membership Issues
Several reviews highlighted frustration with the membership requirement for certain purchases, leading to confusion and dissatisfaction.
Expertise
Staff members were frequently recognized for their expertise in outdoor products, enhancing the shopping experience for many customers.
- GGgerry giordanoNov 4, 20255.0My wife and I shop at this store regularly… We love the staff… Who are friendly and knowledgeable… This morning we brought our bike by with a flat tire… We were assisted by Blake… Who repaired the tire… While answering phone calls… Assisting customers… And providing us with a lesson about tire maintenance… Blake was professional, personable, efficient, and the best employee that you could imagine…
- JDJ DubOct 29, 20252.0Well, the store was clean… Went here to purchase a mountain bike. Stood around for a while, was told the bike guy was coming in. Looked at shoes and clothing, went back to the bikes and stood around for a little over 10 minutes. I received no help, no one approached and asked if they could be of assistance. Turned in circles with my arms up and still nothing and no one. I should have went with my gut and and went to a real bike shop. Because this isn’t it.
- CSCourtney SimpsonOct 6, 20255.05 stars
- JLJohn LarsonSep 27, 20255.0What a great experience. Don helped me choose a pair of running shoes with his extensive knowledge and personal experience. Having all the details on running shoes, those who don't run might wonder how many details there could be .... Unlike any retail store whose sales associates will go to the back to get your shoes and check you out. In addition, wearing out shoes and purchasing repetitively at the end of year dividends pay for another pair . How much better does it get?
- BBBrittney BlackSep 20, 20255.0The customer service here is great! I needed a tire on my bike changed and called them from the parking lot of Dick’s Sporting, after experiencing subpar service, and not only did the associate tell me to come by immediately, but he also met me at the door. They had my bike ready to go in under 20 mins. I will definitely make this my spot of any future bike needs.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers award-winning REI brand gear and clothing, along with brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI in Jacksonville offer curbside pickup?
Yes, REI offers curbside pickup service for your convenience.
What are the store hours for REI Jacksonville?
REI Jacksonville is open Monday to Friday from 9 AM to 8 PM, Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 7 PM.
Where is REI Jacksonville located?
REI is located at 4862 Big Island Drive, Jacksonville, FL 32246, United States.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Does REI have an online shopping app?
Yes, REI has mobile apps available for iOS and Android devices to shop outdoor gear conveniently.
Can I combine shopping at REI with a coffee break nearby?
Yes, you can visit The Coffee Chemist, a nearby restaurant, to enjoy coffee before or after shopping at REI.
Are there other shoe stores near REI for more options?
Yes, Saucony and Chacos are nearby shoe stores where you can explore more footwear options.
What beauty and spa services can I find near REI?
Nearby, you can visit Charlotte Tilbury, Benefit Cosmetics BrowBar, Gloss The Nail Lounge, Royal Essence Spa & Nails, and New Day Medspa for beauty and spa services.
Are there dining options near REI Jacksonville?
Yes, nearby dining options include Bento Jacksonville Town Center, Bento Asian Kitchen & Sushi, Cooper's Hawk Winery & Restaurant, and Libretto's Pizzeria for a variety of cuisine.