Bowlero Mandarin

Reviews

• AD

  April D

  1 day ago
  5.0
  Hands down 5 star! The service we received was ABOVE AND BEYOND! We made a reservation online ahead of time for Sunday bowling for my family of 5. When we arrived they greeted us by my name, had a reservation card on our lane with my name in it, and gave us fresh baked cookies! The check in process was seamless and they helped us get started bowling. We ordered lunch from our server and the food was delicious. Pizza, burgers, chicken tenders and french fries...all really good! We came on a special day when Santa, Mrs. Claus, and the Grinch were all here and it was the most awesome Christmas experience my kids have ever had! They took their time talking to the kids and had us write letters for Santa with the Christmas lists, then gave us goodie bags filled with treats. We were then given free arcade cards to play the games for an hour! This place is top notch, I will probably hold my daughters birthday party here. Thank you Bowlero Mandarin!
• MM

  Mitchell Morales

  Dec 7, 2025
  5.0
  Visited this place on vacation and had a great time! An Employee named Harmony was very great helping with all of our needs. Made sure we had everything we needed to have a great time! Will be back for sure!
• JD

  James Darling

  Nov 28, 2025
  5.0
  EDIT/UPDATE: The manager Amanda reached out with me and that did mean a lot for them to take these issues serious. I updated my star review because of that. She took the complaints serious and said they are doing everything they can to train up new staff members while being understaffed and that is understandable. Thank you very much for actually caring about your bowlers. I bowl in a league here, and tonight was easily one of the worst experiences I’ve had at any bowling alley. The lanes were absolutely atrocious. One lane kept scoring every single throw as a strike, and even after spending nearly an hour trying to get it fixed, nothing was resolved. To make matters worse, the barrier on on of the lanes collapsed as in the picture, forcing us to move to lanes 8 and 10 just to keep playing. As if that wasn’t enough, my ball ended up getting scratched and now needs repairs. The only bright spot in the entire night was Amber, our server — she was amazing and the one genuinely positive part of the whole experience. Without her, this would’ve been a complete disaster from start to finish.
• AP

  Amy Proveaux

  Nov 26, 2025
  2.0
  Our children are competitive bowlers, so we spend a great deal of time in bowling centers, including various Bowlero locations. We also frequently visit family in the Jacksonville area, and today marked our third visit to this particular Bowlero. Unfortunately, for the third visit in a row, we encountered Debbie. I rarely leave negative reviews, but she has consistently been one of the rudest and most unpleasant employees I’ve ever dealt with in any bowling alley. I understand that everyone can have a bad day, but experiencing the same behavior on three separate occasions is unacceptable. Because of this, today will be the last time we spend our money at this location. I did give a few stars because the facility is always clean and well maintained. It’s just incredibly disappointing that the first person guests encounter leaves such a negative impression.
• JD

  Jessie and Alex DeLoach

  Nov 20, 2025
  1.0
  We called at 430 before we drove 30 minutes out to the bowling alley and got their message. It said if you are bowling within the hour or using a Groupon we do not take reservations, but roll on it we open at 5. However, when we arrived, we were told that they do not actually have any open bowling on Monday, Tuesday, or Wednesday. Why isn’t this on their message? Very frustrating.

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