REI

4.5
377 reviews
The front of the REI store in Newark, Delaware

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

REI
2300 Fashion Center Blvd, Newark, DE
19702, United States

Hours

Reviews

4.5
377 reviews
5 stars
290
4 stars
51
3 stars
9
2 stars
6
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, providing excellent service during their shopping experiences.

Product Quality

Customers noted the high quality of the outdoor gear and equipment available, although some mentioned that prices were on the higher side.

Membership Pressure

Several reviews indicated that customers felt pressured to sign up for the membership, which detracted from their overall shopping experience.

Return Policy

The return policy was highlighted positively, with customers appreciating the no-questions-asked approach, although some reported uncomfortable interactions during returns.

Store Organization

The store was frequently described as clean, well-organized, and well-stocked, contributing to a pleasant shopping environment.
  • MM
    Mike
    Jan 3, 2026
    5.0
    REI is a great mid-range outdoor supply chain — a reliable place to find what you need when you’re gearing up for an adventure. I have the REI credit card and the deals/rewards make it even better. The staff is knowledgeable and genuinely helpful without being pushy, which makes shopping there easy. Highly recommend.
  • TS
    Tina Song
    Nov 30, 2025
    1.0
    Bad shopping experience, everyone who work here ask you about to pay $30 for a membership, but they even don’t have a paper bag for the product you purchased, and they don’t fold it either just randomly put it on the checkout table, you have to fold it by yourself, and even in the rain, you don’t have anything to cover the new clothes which hundreds of dollar. Never shopping like this. Lucky that I didn’t sign up for membership, this kind of service doesn’t worth.
  • SL
    S li
    Nov 26, 2025
    5.0
    Great service and people here. Had my skis binding done here and they finished it super quick
  • FC
    fat ass ruining my Foo Fighters concert
    Nov 23, 2025
    1.0
    DEI, can return shoes without a box ,but, not without the original inserts. Hmm, is someone else going to wear used shoes returned with someone else's foot stink in them.... Maybe it was just the miserable girl at the checkout counter..... Customer lost.... Guess they can afford that...
  • DD
    Dee D
    Sep 30, 2025
    5.0
    We went for the first time recently. The store is clean and the staff are kind and helpful. We came for something specific so didn't look around at other items. We will be back to check everything else out when we have more time.

Frequently Asked Questions About REI

What types of products does REI offer?

REI offers quality outdoor gear, including clothing, camping, bike, ski, and outdoor sports equipment, featuring brands like The North Face, Patagonia, and Columbia, as well as their own award-winning REI brand gear.

Does REI offer any satisfaction guarantee on its products?

Yes, REI stands behind all its products with a 100% satisfaction guarantee.