REI

4.2
892 reviews
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Business Details

201 M Street Ne, Washington, DC
20002, United States
(202) 543-2040
https://www.rei.com/stores/washington-dc.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
201 M Street Ne, Washington, DC
20002, United States

Hours

Reviews

4.2
892 reviews
5 stars
611
4 stars
95
3 stars
36
2 stars
41
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although there were notable complaints about rudeness and pressure to become members.

Product Quality

While some customers appreciated the variety and quality of products, there were significant concerns regarding defective items and poor handling of returns.

Bike Shop Experience

The bike shop received mixed reviews, with some praising knowledgeable staff while others reported negative experiences, including poor service and upselling tactics.

Store Environment

The store was generally described as spacious and well-organized, but some customers noted issues with cleanliness and understaffing.

Management Issues

Several reviews highlighted dissatisfaction with management practices, particularly regarding customer service and handling of complaints.
  • CM
    Connie Miracle
    Nov 11, 2025
    5.0
    Great store! My family needed some winter hiking clothes and boots and Tommy helped us find everything we needed. Very positive experience. Will definitely be returning in the future.
  • ML
    Mark Lyon
    Oct 26, 2025
    5.0
    The bike shop always offers great advice and reliable service.
  • LL
    Lizzy
    Oct 24, 2025
    4.0
    Very chill and no pressure to buy. They need more help in the shoe department when there are more than 5 customers. However the gentleman there did a good job and help me find an on cloud shoe. He even went to a mannequin to find the shoe I picked in the color I wanted. Great customer service!!
  • JW
    Jacky Wong
    Oct 19, 2025
    1.0
    It's an outdoors recreational store that does not allow dogs. Talk about contradiction here. They sell clothes and equipment for goodness sakes.
  • MK
    Melissa K
    Oct 10, 2025
    5.0
    The staff here are so kind. After I bought a sleeping bag I sat down to stuff it in its compression sack(needed to make smaller to take it on the train) and a staff member stopped to help me :)
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Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI offer?

REI offers a variety of quality outdoor gear and clothing, including their own award-winning REI brand as well as products from top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.

What are the store hours for REI in Washington DC?

REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.