REI

4.2
898 reviews
The front of the REI store in Washington, DC at night
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Business Details

201 M Street Ne, Washington, DC
20002, United States
(202) 543-2040
https://www.rei.com/stores/washington-dc.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
201 M Street Ne, Washington, DC
20002, United States

Hours

Reviews

4.2
898 reviews
5 stars
616
4 stars
95
3 stars
37
2 stars
41
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor service and negative interactions, particularly in the bike shop.

Product Quality

Several customers expressed disappointment with the quality of products, particularly regarding defective items and issues with returns.

Store Experience

The store is generally well-received for its large selection and organization, but some customers noted issues with cleanliness and management.

Bike Shop Issues

The bike shop received significant criticism for poor service, upselling tactics, and inadequate repairs, leading to a negative perception among customers.
  • AB
    Andy Byrne
    1 day ago
    5.0
    Great store and business
  • CR
    Charles Richardson
    Dec 31, 2025
    3.0
    I’m not sure if this REI is incompetent or deceitful. I visited twice within the last probably three months and each time the price marked on the item was very different than the price charged at the register. I bought a pair of glasses that were charged $10 more than listed. And then today I was charged five dollars more for a bag and I asked the lady are you sure that’s the price because it says it’s less than that. She assured me that was the price but since I was familiar with their incompetence I went over to the rack and brought the entire rack to the woman and said here’s the price and I was able to get a refund. I’m not saying it’s a bad store but be vigilant on the pricing.
  • GG
    Gary Gardner
    Dec 22, 2025
    5.0
    This is a great shop
  • TJ
    TREY Jackson
    Dec 16, 2025
    1.0
    Bike broke further my bike didn’t repair my bike
  • OA
    Omar Abdulmalik
    Dec 1, 2025
    5.0
    I'm a DC-based, middle-aged distance runner. I'm VERY picky about my running shoes. REI has a HUGE selection and, with some GREAT discounts! I got wonderful deal on some Hoka shoes; my favorites! 😄👍🏾👟 The staff is friendly and VERY helpful. There is VAST assortment of products to meet the needs of people with physically active lifestyles.🏃🏽‍♂️🚵🏾‍♀️🧗🏾‍♀️🚣🏾‍♂️
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Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI offer?

REI offers a variety of quality outdoor gear and clothing, including their own award-winning REI brand as well as products from top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.

What are the store hours for REI in Washington DC?

REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.