Business Details
1417 New Britain Ave, West Hartford, CT
06110, United States
Certified by REI • Mar 01, 2026
(860) 313-0128
Certified by REI • Mar 01, 2026
https://www.rei.com/stores/west-hartford.html
Certified by REI • Mar 01, 2026
About
Certified by REI • Mar 01, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Certified by REI • Mar 01, 2026
Hours
Certified by REI • Mar 01, 2026
Reviews
4.5
384 reviews
5 stars
286
4 stars
49
3 stars
16
2 stars
7
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with rudeness or lack of assistance.
Product Availability
Customers expressed disappointment with the limited selection of products, particularly in specific categories like climbing gear and shoes.
Customer Service Issues
Several reviews highlighted issues with customer service, including poor handling of returns and complaints about staff attitudes.
Store Experience
While many enjoyed the store's atmosphere and selection, some found the layout cramped and disorganized, affecting their shopping experience.
Membership Pressure
Customers noted feeling pressured to join the Co-Op membership, which detracted from their overall experience.
- ARAmanda RattiFeb 4, 20265.0Helpful and friendly staff.
- NWnorm wolframJan 13, 20261.0Drove an hour and a half to west hartford location to specifically stock up on dehydrated meals as they have the most to choose from. When I arrive they have only a small bucket of them and was told the rest are being "counted for inventory". On a busy Saturday? cmon! I had to ask 3 different green vests before a very nice women helped me get a few meals. Had to tell them what ones specifically and I felt as I was making their lives difficult. REI used to be so much better.
- KSKianna SmythJan 9, 20265.0All staff were very welcoming. I believe Bree was the employee who helped me track down a specific item that was difficult to find amidst the new merchandise coming in. She was exceptionally kind, reassuring and determined! A huge thank you, from a fellow Benchmade fan. :)
- TWTo The WoodsJan 7, 20261.0I just won’t be shopping with you people anymore.
- GAGilbert AndradaJan 2, 20265.0Super helpful sales associate. Interesting Co-op membership deal. Something to consider if multiple purchases are anticipated.
Brand Certified Facts from REI
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Certified March 01, 2026Yext Knowledge Graph
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