Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
370 reviews
5 stars
276
4 stars
49
3 stars
16
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, although some reported instances of rudeness or arrogance.
Product Quality
Customers appreciated the quality and selection of products available, though there were complaints about receiving damaged or used items.
Customer Experience
Many reviews highlighted positive shopping experiences, but some customers expressed frustration with aggressive membership pitches and poor handling of returns.
Store Environment
The store was noted for its cleanliness and organization, but some customers found it cramped and cluttered.
Service Issues
Several customers reported dissatisfaction with specific services, particularly in the bike department, citing poor quality control and unhelpful staff.
- KSKyle SchleichOct 31, 20255.0I enjoy getting gear here. Staff is helpful and quality is good.
- DZDavid ZOct 30, 20252.0Honestly cool store. But the pushing to join the Co-Op? Jesus Christ. We were in there for maybe an hour and got approached 3-4 times with the simple inquiry of joining the Co-Op. the worst was the guy at the register. With him alone i had to tell him a good 4-5 times that i’m not interested in joining. Like i get it, it’s part of the job but take a hint
- BWBlair WoodgateOct 4, 20255.0Great experience! It's been one of my bucket list items to go to any REI store. Great service and awesome selection.
- STSuzanne TooheySep 13, 20255.0Great stuff, amazing staff.
- RRRichard RinshedAug 13, 20255.0I have had several outstanding experiences here. The staff members are always friendly and helpful, on the phone and in the store. One helped advise me on how to look up gear on the website to confirm it was available for resupply in the store before coming in, and another took the time to check some shoes I was picking up to make sure they were the right size in the box. They have quality products and I am impressed by the staff’s attitude. Great job, guys, customer for life.
Frequently Asked Questions About REI
What are the store hours for REI in West Hartford?
REI West Hartford is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sundays. Note that they are closed on some holidays such as November 27 and 28, 2025.
Does REI offer curbside pickup for orders?
Yes, REI West Hartford offers curbside pickup for your convenience.
What types of products and brands does REI carry?
REI offers a wide range of outdoor gear and clothing including their own award-winning line, and carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What payment options are accepted at REI West Hartford?
You can pay at REI using American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Where is REI located in West Hartford?
REI is located at 1417 New Britain Ave, West Hartford, CT 06110, United States.
Is there an app I can use to shop or learn more about REI?
Yes, REI offers mobile apps available on both iOS and Android platforms to shop and explore outdoor gear.
Are there nearby places to grab a meal before or after shopping at REI?
Yes, nearby dining options include Tavern in The Square, Pokeworks, Hot Table, Shake Shack, Chipotle Mexican Grill, Crumbl - West Farms, and Starbucks where you can enjoy a variety of meals and drinks.
What other outdoor or sporting goods stores are near REI?
Nearby outdoor and sporting goods stores include Eastern Mountain Sports and Chacos, great options for additional gear and footwear.
Are there fitness or wellness centers close to REI?
Yes, Club Pilates, a pilates studio and gym, and Ivy Rehab HSS Physical Therapy Center of Excellence specializing in physical therapy and sports medicine are close to REI.
What should customers know about visiting REI and nearby attractions?
Customers can enjoy shopping at REI and then explore nearby places like Tavern in The Square for food, or stop by Eastern Mountain Sports for more outdoor gear. There's also easy access to health services nearby such as Hartford HealthCare-GoHealth Urgent Care if needed.