REI

Reviews

• SH

  Stephen H

  Dec 28, 2025
  5.0
  Excellent experience today at REI Norwalk only a few days after Christmas and on a Sunday when the store was packed with customers. I had to resolve a boot and binding issue with new XC skis, and three different REI staff, young guy in the bike and ski repair area but especially Paige and Chris, helped me with remarkable kindness, attention and efficiency. I could tell they were weathering the storm of customers flooding the store, but their sincere positive attitudes and unflagging assistance were much appreciated. I was truly impressed and thankful I frequent this store and that I am a REI member. Moreover, I was able to get out and enjoy the fresh pow right after I left! Love REI.
• RM

  Rich McCarthy

  Dec 7, 2025
  1.0
  I purchased and end of season Fjall Raven ski jacket at RAI Norwalk a few years ago. Did not use it for the first season, it hung in my closet with tags. The second year, I started using it and realized the two stage zipper was unusable for me. It worked, but required a lot of effort to zip it up. If incorrect, the jacket would just unzip. At the end of the season, I realized this jacket was useless and learned I was not alone. I found my credit card receipt, but not the original store receipt. The store manager (Paige) would not give me the right time of day. She said she wasn’t even allowed to ‘look’ at the charge on my credit card statement. She handed the coat back to me and offered no suggestions. As I said at the time, that type of customer service explains why brick and mortar retail is dying. Even with a manager present, they did absolutely nothing to satisfy the customer, she was actually smug, in my opinion. As it turns out, I am not alone, many people have written poor reviews of that coat’s zipper system. It’s annoying, however, that I need to contact Fjall Raven myself, that’s something the retailer could easily handle, but is too lazy. I would never go to REI Norwalk again and advise others that their customer service is deficient.
• AM

  Alex Mena

  Dec 2, 2025
  5.0
  Esta tienda es impresionante; encuentras todo lo que necesitas para el mundo del senderismo, camping y backpacking. Los precios me parecen un poco elevados, pero la calidad vale la pena. Noté que también venden otras marcas, aunque a un costo un poco mayor. Quienes aman este mundo disfrutarán explorando la gran variedad de productos que ofrecen. Si quieres un tono más formal, más entusiasta o más breve, puedo ajustarlo.
• BO

  Brenda Ortiz

  Nov 29, 2025
  5.0
  I went to buy a backpack for Camino de Santiago. I try a few models, but didn’t find the one that was perfect for me. The person that helped me was amazing. He told me that I can buy it online and then have it pick up at the store so they can help me figure out if it’s a good fit for me. 10/10
• GU

  Gur Uli

  Nov 19, 2025
  1.0
  Bike mechanic is nice guy but to just speak to him you need to wait at least 20-30 min!! That crazy!!

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