Business Details
About
Ski ShopSnowboard ShopSportswear StoreVail Mountain Resorts
Epic Mountain Gear, founded in 2014, has re-imagined the mountain retail experience for skis, snowboards, and bikes in Aurora, Boulder, Colorado Springs, Frisco, Littleton, Park Meadows and Westminster. These ski shops in the winter and bike shops in the summer, will continue to provide exceptional customer service and expertise, carry the best brands of mountain gear and provide services that include rentals, tunes, the Junior Trade Program and more. They will also provide access to an Epic service desk, which will sell and reprint Epic Pass products as well as lift tickets, ski school lessons and Epic Discovery passes.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
605 reviews
5 stars
381
4 stars
75
3 stars
35
2 stars
26
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences varied significantly, with some staff being praised for their knowledge and helpfulness, while others were criticized for being rude or dismissive.
Product Knowledge
Several reviews highlighted the expertise of staff in helping customers find the right gear, particularly in the ski and boot departments.
Service Quality
Service quality was inconsistent, with some customers reporting excellent experiences with gear fitting and repairs, while others faced long wait times and unhelpful interactions.
Pricing Concerns
Customers expressed concerns about high prices and perceived lack of value, especially when compared to competitors.
Appointment Issues
Many customers were frustrated by the need for appointments and the lack of walk-in service, which affected their shopping experience.
- JOJessica OuwerkerkDec 26, 20255.0If you’re looking for new ski boots go see Ryan in the boot department. He truly provides a level of customer service you would only expect to find in a high end ski shop. Super knowledgeable, thorough and patient in helping you find the exact right boots for your feet and performance preferences.
- PMPaul MartinDec 24, 20253.0Loved the boot fitting and service from the young lady who helped me get into a great ski boot at my price point. From there things went downhill no pun intended when “Dave” informed me that the discount promotion was only available if you printed the web coupon and then proceeded to reprimand the poor lady that mentioned the discount promotion to me. It took some time to locate the web coupon and Dave just stared at me with a smug look on his face seemingly enjoying watching me panic to find the coupon. I would recommend “Dave” engage in some customer care training.
- CMCassie MooreDec 21, 20255.0The Junior Trade Program through Epic is seriously such a good program that makes ski gear affordable and easy as your children grow. You are able to move boots down between siblings and they do a great job with sizing and setting kids up for success. Very grateful for the quality of service and how awesome this program is for getting kids into skiing without breaking the bank.
- AAAvakthefirstDec 17, 20251.0These guys sold me a bike and both tires went flat almost immediately without having ran over anything to pop the tube.
- JGJodi GrotegutDec 15, 20251.0Tried to go in and get my snowboard waxed on a Monday, was told it would t be ready until Saturday. Don’t waste your time going here like I did. 6 days on a snowboard wax is crazy. Reply to owner reply: honestly nothing was communicated to me, I stood at the counter for a long time before being acknowledged as well. I went down the street and was helped right away with a 48 hour turnaround for wax and edging.
Frequently Asked Questions About Epic Mountain Gear
What types of gear and equipment does Epic Mountain Gear offer?
Epic Mountain Gear offers ski gear, snowboard gear, outdoor gear, bicycles, and bike gear, including products for camping and hiking.
Does Epic Mountain Gear provide rental services?
Yes, Epic Mountain Gear provides rental services for skis and snowboards.
What brands of mountain gear can I find at Epic Mountain Gear?
You can find top brands such as Burton, Salomon, Patagonia, Blizzard, The North Face, Atomic, Trek, and Specialized at Epic Mountain Gear.
What services are available at Epic Mountain Gear?
Services include ski and snowboard tune-ups, boot fitting, rentals, and the Junior Trade Program, along with access to an Epic service desk for passes and lift tickets.
What are the store hours for Epic Mountain Gear?
Epic Mountain Gear is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 10:00 AM to 6:00 PM, with special holiday hours and occasional closures.
Does Epic Mountain Gear offer curbside pickup?
Yes, curbside pickup is available at Epic Mountain Gear for your convenience.
Is Epic Mountain Gear wheelchair accessible?
Yes, Epic Mountain Gear has wheelchair-accessible entrances and parking.
Which nearby shops can I visit in Westminster along with Epic Mountain Gear?
Nearby shops include Vans (a shoe store) and Bicycle Village Westminster, another bicycle shop, which you might visit to explore additional footwear and bike options.
Are there any nearby restaurants where I can dine after shopping at Epic Mountain Gear?
Yes, you can enjoy meals at nearby restaurants such as Three Margaritas, 3 Margaritas Mexican restaurants, Hoffbrau Bar & Grill, Hoffbrau Colorado, Good Times Burgers and Frozen Custard, and Carrabba's Italian Grill.
What other nearby services might be useful when visiting Epic Mountain Gear?
Nearby services include Body & Sole Day Spa and Salon for relaxation, Planet Fitness for workouts, and UPS Access Point location for courier and shipping needs.