Burton - Arrabelle

Reviews

• DD

  Deanne Drake

  Feb 24, 2026
  5.0
  I love Burton! and so some employees that go above and beyond! Specially Aiden who helped me Installed my new bindings for my Snowboard. Hoping he will stay full time up here in vail.
• SM

  Stephan Maman

  Feb 17, 2026
  5.0
  Mike was great, helped me find my first board + bindings + boots, was very knowledgeable and explained how all the gear worked and put it together for me. After snowboarding for a day i felt that the boots might be too small, so I went back in and Dan was able to exchange my boots for half a size up without any issues. Would recommend this shop for anyone needing snowboarding gear!
• LH

  Laney H

  Feb 15, 2026
  5.0
  Great experience with this store, highly recommend! Knowledgeable staff, super friendly and even on a busy holiday weekend. Well stocked and organized, had the exact board I wanted to demo - big shout out to Jen who had it ready in a jiffy and made my day. My husband bought bindings and pants a day prior and had the same great service too. Top notch store, keeps you shredding.
• AM

  Alma M

  Jan 31, 2026
  5.0
  Above-and-Beyond Service — thank you Michael White! We stopped into the Burton store at Lionshead hoping to get bindings installed on our kid’s board. Michael had one pair of kids’ bindings left and kindly helped us get them installed and dialed in. Then — because he actually cares about doing things right — he checked the fit with our kid’s boots (also Burton) and discovered the plot twist of the season: the boots we bought from a used kids section were actually women’s size 6, not kids 6. 🤯 Cue chaos. Michael didn’t blink. He calmly: • Took off the kids’ bindings • Returned them for us • Found the correct women’s bindings • Installed those • Re-adjusted everything perfectly so our kid could actually ride safely and comfortably Not once did he rush us, get annoyed, or make us feel like a burden — even though this was absolutely more work than anyone signed up for. Michael White’s patience, professionalism, and genuinely kind attitude turned what could’ve been a stressful, day-ruining situation into a total save.
• LM

  Luis Arturo Madrazo

  Jan 21, 2026
  1.0
  Short version: Stay away. A beautiful store staffed like a hostage situation. Full experience: I went into the Burton store in Vail because Burton support told me any Burton shop could help with spare parts for my Genesis Step On bindings. Ten months old. One missing highback hammock. Simple request. I approached two employees who were mid conversation and immediately felt like I had committed a crime by needing help. One said she would look for the part. I waited about fifteen minutes. She disappeared. Enter Michael, or mike, or similar. Tall. Glasses. Long wavy blond hair. Goatee. The final boss of bad customer service. Steer away. He was helping another customer whose Step Ons would not engage properly. His solution was “it’s fine, you’re doing it wrong.” When she asked for a replacement, he said it would be a hassle. She left unhappy. I asked about my missing highback part. He sighed, rolled his eyes, and said they do not have spare parts. Another employee said she was already checking, so he reluctantly went to the back. While waiting, I tried to buy goggles. Daniela was polite. Every goggle box was already opened. Dirty lenses. Fingerprints. Micro scratches. When I pointed it out, she went for my pal Mike. Michael said, “They’ll scratch eventually.” The solution was to build me a frankenstein goggle set from three different boxes. Mismatched straps, wrong box, scratched price tag. Premium. After nearly an hour, Michael confirmed there was no spare part. He said he had known shortly after I first asked. I explained I could not ride without the highback. He said it should ride fine. Michael offered to loan me a binding and told me to “type your name and agree to the blah blah.” I filled out the form, hit submit, and the computer threw an error about not finding my cellphone and instantly erased everything. I tried again. Same error. Same full reset. I did this multiple times. The system was extremely consistent in its refusal to remember me. I went back to tell him the computer wouldn’t let me finish. He was busy loudly swearing with another employee about skiers. I interrupted again. He walked over, ignored the error on the screen, grabbed a stack of papers from the printer, and said, “If there’s an error, why are these papers printed?” Apparently, my information was printing somewhere without my knowledge, while the system insisted it had failed. This was presented as proof that everything was working and that I was the issue. No explanation. No fix. Just sighs. I declined the loaner binding. At this point, I gave up and bought a new pair of Step Ons just to escape the store. I got home and discovered the box contained no mounting hardware, no disks, and no warranty card. So I returned the next morning for what should have been the easiest problem of all: a bag of mounting hardware. Thirty dollars. Plastic and metal. This somehow turned into another ordeal. Confusion over which binding I bought. Sighing. Eye rolling. Nobody knowing what model existed. The hardware clearly existed, but locating it required a small expedition. After explaining the situation again, and again, another employee finally stepped in and handed me the hardware in minutes. Problem solved instantly once someone actually wanted to help. To be clear, this entire saga, multiple visits, and nearly two hours of my life were burned over a missing spare part and a thirty dollar mounting hardware kit. I have had good to excellent experiences at other Burton stores. This location was a masterclass in how to make simple problems painful. Next time I am in Vail, I will gladly drive to Burton Beaver Creek instead, or maybe just drop this brand and go someplace else.

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