While many customers praised the friendliness and helpfulness of the staff, there were significant complaints about rude and unprofessional behavior from front desk staff, particularly regarding refund policies.
Facilities
The facility received positive feedback for being clean, well-maintained, and offering a variety of pools and gym equipment, although some noted issues with overcrowding and construction.
Family Experience
The location is generally seen as family-friendly with various activities for children, but there were complaints about lifeguards being overly strict and unwelcoming towards kids.
Pricing Concerns
Many customers felt the pricing was high for the experience provided, especially in light of recent changes and policies that were perceived as unfair.
AD
Angela Davis
3 days ago
5.0
Great place to get some exercise as well as relax in the thermal pools. Very affordable. I visited twice in one week. Attended a yoga class and a fitness class. The fitness area can be very busy but it was not an issue to utilize the various equipment. The showers and lockers are very clean and well taken care of.
KR
Kwang Randeer
4 days ago
5.0
“Amazing massage! The therapist was very professional and knew exactly how to relieve my tension. I felt completely relaxed afterward. Highly recommend!
DB
Double Brothers
Jan 6, 2026
5.0
Jack was an amazing life guard. Very funny and he was always paying attention.
FZ
frank Z
Dec 27, 2025
5.0
A great facility. Convenient and enjoyable.
AS
Alexa Sandford
Dec 21, 2025
5.0
This is a great location. The staff is very friendly and helpful. I love their food Hot Springs.