While many reviews praised the friendly and helpful staff, there were significant complaints about rude and unprofessional behavior from front desk staff, particularly regarding refund policies.
Facilities
The facility received positive feedback for being clean and well-maintained, with a variety of pools and gym equipment, although some customers noted issues with overcrowding and construction.
Pricing
Several customers found the pricing to be high, especially for the value received, leading to complaints about the cost relative to the experience.
Family Friendliness
The venue is seen as family-friendly by many, but there are complaints about the treatment of children by lifeguards, with some parents feeling unwelcome.
DB
Double Brothers
Jan 6, 2026
5.0
Jack was an amazing life guard. Very funny and he was always paying attention.
FZ
frank Z
Dec 27, 2025
5.0
A great facility. Convenient and enjoyable.
AS
Alexa Sandford
Dec 21, 2025
5.0
This is a great location. The staff is very friendly and helpful. I love their food Hot Springs.
LH
LA Hoblit
Dec 10, 2025
5.0
i love old town hot springs and the people who work there! best day pass around
KM
Katie Moore
Dec 2, 2025
5.0
SWIM LESSONS- We have been members to Old town since it was the health and rec (long time ago) absolutely recommend this facility. But this review is for Tracey O!!! Our daughter has done several rounds of group lessons here, and although she had fun, nothing “clicked” for her. So we decided to do private lessons with Tracey. My 5 year old after 5 sessions with Tracey is actually getting the hang of it, and we plan to continue thru the winter. I’m so excited, and my only regret is we didn’t do this sooner!!! SIGN YOUR KID UP NOW WITH TRACEY O!! You won’t regret it.