At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Feedback on staff is mixed; while many customers praised helpful and knowledgeable employees, others reported rude or unhelpful interactions.
Membership Issues
Several customers expressed dissatisfaction with the membership program, citing misleading benefits and aggressive sales tactics.
Product Availability
Customers noted inconsistent inventory, with some items frequently out of stock or limited in selection, particularly for specific sizes and types.
Store Experience
The shopping experience varied widely, with some customers enjoying a pleasant atmosphere and others feeling uncomfortable due to staff behavior or store policies.
JD
Justin Dory
Feb 24, 2026
1.0
The manager here, Michael W., essentially stole an item that I returned so yeah my 1 star review is more than warranted given the theft of the watch I returned at his store. If I could give negative stars to this manager and his store I would but unfortunately 1 star is the minimum.
JR
Jayson R
Feb 21, 2026
1.0
David the manger is unprofessional
JS
Joe S
Feb 20, 2026
1.0
Not a good experience. The Manager ( or person who claimed to be the manager) should be more humble because any other company would not put up with them .
WJ
Will Jackson
Feb 19, 2026
5.0
I didn't go it this time and the stupid maps app wants me to make a review but it's a great store
MH
Matthew Harken
Jan 23, 2026
1.0
Sold me the stupid membership. Tried to buy a pair of boots couldn't use the 25% off Tried to buy another item a hyperlite backpack also couldn't use it for that then it expired so huge waste of money tbh. The boots were supposed to be returnable for a year and they split in the middle and gave me blisters so I tried returning them and apparently their policy is fake so prepare to get lied to and shook down for cash In skeevey ways.
Membership is an absolute joke according to what they promised versus what they actually offer. If they were honest upfront I wouldn't be mad but the lying is gross.
It has been a couple months since this happened but it came back up because im shopping for new gear. Check out feral if you want good prices for the same things. Sure theirs no "club" to join but they won't lie to you and that's something I prefer over what happens when I go to REI.
REI offers quality outdoor gear including award-winning REI brand gear and clothing, designed for beginners and seasoned pros alike.
What are REI Lakewood's store hours?
REI Lakewood is open from 10:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 7:00 PM on Sundays.
Does REI Lakewood offer curbside pickup?
Yes, REI Lakewood offers curbside pickup service for customer convenience.
Which payment methods are accepted at REI Lakewood?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa cards.
Is REI Lakewood accessible for customers with disabilities?
Yes, REI Lakewood has wheelchair accessible entrances and parking, making the store accessible for customers with disabilities.
Does REI Lakewood have onsite parking and is it free?
Yes, REI Lakewood offers free onsite parking for its customers.
What are some nearby shoe stores to REI Lakewood?
Nearby shoe stores include Saucony and Chacos, which customers might also visit for specialized footwear needs.
Are there dining options near REI Lakewood?
Customers can enjoy nearby dining options such as Chick-fil-A, Olive Garden, Applebee's Grill + Bar, Del Taco, and Subway before or after shopping at REI.
What electronics and mobile phone stores are close to REI Lakewood?
Best Buy, T-Mobile, and Geek Squad are nearby electronics and mobile phone stores that customers might find convenient to visit.
Does REI Lakewood provide bicycle repair services?
Yes, REI Lakewood is categorized as a Bicycle Repair Shop and offers onsite services including bicycle repair.