REI

Reviews

• KP

  kasey perrella

  5 days ago
  1.0
  I went to look at shoes today and at first I thought the lady who was helping me would be kind and knowledgeable. Instead, she helped me and when I asked to try on another shoe she became annoyed that it was a different model of the shoe. Her demeanor was less than pleasant with tone and body language. She brought me the shoes and then disappeared to never help me again. The lady next to me tried to ask her question because she was also left with no follow up and she rudely told her she was looking for socks for another customer and that she needed to do that. So it definitely wasn't a me thing. I went to fleetfeet after and ordered shoes there instead. May want to brush up on customer service etiquette. Or maybe she just needs a different task.
• JD

  Justin Dory

  Feb 24, 2026
  1.0
  The manager here, Michael W., essentially stole an item that I returned so yeah my 1 star review is more than warranted given the theft of the watch I returned at his store. If I could give negative stars to this manager and his store I would but unfortunately 1 star is the minimum.
• JR

  Jayson R

  Feb 21, 2026
  1.0
  David the manger is unprofessional
• JS

  Joe S

  Feb 20, 2026
  1.0
  Not a good experience. The Manager ( or person who claimed to be the manager) should be more humble because any other company would not put up with them .
• WJ

  Will Jackson

  Feb 19, 2026
  5.0
  I didn't go it this time and the stupid maps app wants me to make a review but it's a great store

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