The staff received high praise for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.
Equipment Quality
Customers reported satisfaction with the quality of rental equipment and the efficiency of the rental process, although some noted issues with specific gear.
Organization
Several reviews mentioned long wait times and disorganization during peak hours, indicating a need for improved staffing and management.
Parking Issues
Customers expressed frustration with parking availability and regulations, suggesting a need for better signage and management of parking areas.
Overall Experience
Despite some negative feedback, many customers had positive experiences overall, enjoying the skiing environment and the helpfulness of the staff.
TA
Timur Abeldinov
1 day ago
5.0
I rented a car here, and everything was organized perfectly. The staff were very pleasant and friendly. I rented online and chose the demo package, which was the most expensive, and my level was lower. The staff changed the package to one that suited me, and I paid less. It was a pleasure. They are professionals.
AH
Andrea Henao
Jan 4, 2026
5.0
We had an amazing experience here in the mountains thanks to Santiago and Agustin. They are both extremely professional and very friendly, which made our stay even better. I highly recommend them—if you come to keystone sports- Mountain House make sure to ask for them. You’ll absolutely love it!
EA
EDGAR ABREU
Jan 4, 2026
5.0
Quiero destacar la excelente atención brindada por Santiago y Agustín en Keystone Rental, Colorado. Desde el primer momento demostraron profesionalismo, amabilidad y una gran disposición para ayudar. Fueron muy claros con la información, atentos a cada detalle y siempre dispuestos a resolver cualquier duda de manera rápida y eficiente.
Gracias a su apoyo, todo el proceso fue fácil, organizado y sin estrés. Realmente se nota cuando alguien disfruta lo que hace y se esfuerza por ofrecer un servicio de calidad.
Sin duda los recomiendo al 100%. ¡Gracias Santiago y Agustín por una experiencia tan positivo
would like to highlight the excellent service provided by Santiago and Agustín at Keystone Rental, Colorado. From the very first moment, they demonstrated professionalism, friendliness, and a genuine willingness to help. They were very clear with all the information, attentive to every detail, and always ready to answer any questions quickly and efficiently.
Thanks to their support, the entire process was smooth, well organized, and stress-free. It truly shows when people enjoy what they do and strive to deliver high-quality service.
I highly recommend them. Thank you, Santiago and Agustín, for such a great experience!
MM
Monica Manzur
Jan 4, 2026
5.0
Five-star service at Keystone Rental!
Excellent service from Santi and Agustín. They were extremely helpful and assisted us with everything we needed. Very professional, friendly, and attentive throughout the entire process. They truly made our experience at Keystone Rental smooth and stress-free. Highly recommend!
CA
Christina Armstrong
Dec 23, 2025
5.0
This was our first time skiing and renting equipment at Keystone, and the experience exceeded our expectations, largely because of Jonas. From the very first day, Jonas made us feel welcome and comfortable. He was incredibly personal and attentive with every guest, taking the time to explain things clearly and make sure everyone felt confident, especially first-timers like us. We saw him consistently give the same care and energy to everyone he helped. His professionalism, patience, and genuine kindness truly stood out and made our first ski experience a great one. Thank you, Jonas, for setting the tone for such a positive trip!
Frequently Asked Questions About Keystone Sports - Mountain House
What is the address of Keystone Sports - Mountain House?
Keystone Sports - Mountain House is located at 1195 Keystone Road, Keystone, CO 80435, USA.
What are the operating hours of Keystone Sports - Mountain House?
Keystone Sports - Mountain House is open daily from 8:00 AM to 5:00 PM.
How can I contact Keystone Sports - Mountain House?
You can contact Keystone Sports - Mountain House by phone at +1 970-496-4924 or via email at 500KeystoneSports@vailresorts.com.
Can I book ski rentals online at Keystone Sports - Mountain House?
Yes, you can book ski rentals in advance online at https://www.epicmountainrentals.com/ and save up to 20%.
What types of products or services does Keystone Sports - Mountain House offer?
They offer ski and snowboard rentals, sporting goods, and operate as a ski and snowboard shop within Vail Mountain Resorts.
Does Keystone Sports - Mountain House have a social media presence?
Yes, they have a Facebook page at https://www.facebook.com/314122801987939 under the name KeystoneSportsMountainHouse.
What nearby ski schools are close to Keystone Sports - Mountain House?
Nearby ski schools include Keystone Tune Center, Keystone Resort Ski and Ride School, Keystone's River Run Kids Ski and Ride School, and Keystone's Mountain House Ski and Ride School, which can help customers improve their skiing skills before or after renting gear.
What lodging options are near Keystone Sports - Mountain House?
Nearby accommodations include Liftside At Keystone, Slopeside Condominiums, Chateau DuMont, Keystone Snowdance, Keystone Colorado Mountain Condo, Liftside Condos, Tenderfoot Lodge, and Hidden River Lodge, making it convenient for customers to stay close to the rental shop.
Where can I find food and drinks near Keystone Sports - Mountain House?
Nearby dining options include Last Lift Bar, Go Big Burger, The Goat dive bar, and Goat Soup and Whiskey Tavern, offering a variety of food and drink choices after your day on the slopes.
Are there any emergency or medical services close to Keystone Sports - Mountain House?
Yes, nearby emergency and medical facilities include Vail Valley Medical Center, St. Anthony Keystone Mountain Clinic, CommonSpirit Emergency & Urgent Care Keystone, and Snake River Health Services Heliport for urgent care needs.