Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
1,095 reviews
5 stars
786
4 stars
137
3 stars
41
2 stars
34
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful and knowledgeable employees, while others reported rude or dismissive interactions.
Product Quality
Customers expressed concerns about high prices and perceived low value for certain products, particularly in the bike and ski departments.
Store Experience
Overall positive feedback on store cleanliness and organization, but some noted issues with understaffing and long wait times for assistance.
Staff Recognition
Several employees received commendations for exceptional service, highlighting the importance of individual staff members in enhancing customer experiences.
Return Policy
Customers were frustrated with the strict return policy and perceived lack of compassion during return interactions.
- MSMatthew StamerjohnNov 12, 20255.0The shop is fantastic! I get my bike and skis tuned here and they do a great job!
- AHAngie HondacbrOct 19, 20251.0My husband and I recently brought our daughter to this location to try out a bicycle. Since it was our first visit, I didn’t realize we needed to ask an associate for assistance before she sat on a bike at the test ride station. She pedaled just a few feet when an associate “Eric Jensen”abruptly approached us and told us that customers aren’t allowed to ride inside the store. While I completely understand and respect that policy, the way he addressed us felt unnecessarily harsh and startled my daughter. A kinder, more understanding approach would have gone a long way — especially when speaking to parents and children. We left feeling discouraged by the interaction, which was unfortunate since we were genuinely excited about finding her first bike.
- JCJonathan ClerkOct 10, 20255.0Paul was so helpful and helped me out on my bike. Come to REI for their great service. Would recommend 10/10!
- OAOderah AhiligwoOct 5, 20255.0Sean from PA in the Ski section was incredible. He helped me in earnest and deserves to be recognized!
- PSPaul SakiewiczSep 28, 20251.0Just waited 15 minutes to get my bike derailler looked at and nobody was ahead of me. Nobody showed up to help the sole technician there who was shooting the breeze with another customer and completely ignored me for 15 minutes. After 15 minutes I have had it and asked the tech if he could get somebody else to help. He said sorry there are only two techs here and I said I would take my business somewhere else. Never again bringing my business here or buying anything anymore at REI. Terrible customer service nowadays.
Frequently Asked Questions About REI
What types of products and brands does REI offer?
REI offers quality outdoor gear including clothing, camping, bicycle, and ski equipment. They carry brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are REI's store hours?
REI is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.
Does REI offer curbside pickup?
Yes, REI provides curbside pickup service for customer convenience.
What payment options does REI accept?
REI accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Greenwood Village?
REI is located at 9000 E Peakview Ave, Greenwood Village, CO 80111, United States.
How can I contact REI for inquiries or support?
You can reach REI by phone at +1 303-221-7759 or toll-free at +1 800-426-4840. They also have a fax number +1 303-858-1729 and maintain social media accounts like Facebook and Twitter @REI.
Are there any shopping options nearby REI for outdoor gear or footwear?
Nearby, you can find shoe stores like Saucony and Chacos as well as sporting goods stores such as Sports Authority, which provide additional options for outdoor gear and footwear.
What services surround REI that could be helpful to customers when visiting the area?
Near REI, you will find services like Minute Key for key and locksmith needs, Lowe's Home Improvement for hardware and building supplies, and several financial and real estate service providers like The Butcher Team Mortgage Brokers and REcolorado Real Estate MLS.
Are there places to eat near REI in Greenwood Village?
Yes, customers can enjoy dining nearby at Smothers Llc, an American hot dog restaurant, or at Brook's Steakhouse, known for its steaks.
How does the proximity of other sporting goods stores affect customers shopping at REI?
With sporting goods stores like Sports Authority nearby, customers have the advantage of exploring a broad range of outdoor equipment and apparel from multiple retailers, enabling convenient comparison shopping and variety.