At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported rude or dismissive interactions.
Product Selection
Customers appreciate the wide selection of outdoor gear and clothing, although some noted issues with stock availability and pricing.
Store Experience
The store layout and cleanliness received positive remarks, but some customers experienced long wait times and understaffing, particularly in the bike shop.
Membership Pressure
Several reviews mentioned aggressive promotion of membership, leading to negative experiences for some customers.
CT
Cain Thomas
1 day ago
5.0
Went in 45 mins before they closed and Ian and Travis got us taken care of really quick. Great service! Much appreciated!
BW
Bill Washington
Jan 30, 2026
5.0
I found what I needed quickly, and checking out was a breeze!
AA
Alan August
Jan 18, 2026
1.0
Tried to buy a Stormhenge jacket at REI and was refused a dressing room to try it on. I left the store, called the manager, and explained the situation. Instead of saying “we can make an exception” or offering any reasonable fix, I was told that’s just how they operate.
If REI doesn't trust me to try on a coat, I won't trust them with my business.
Ended up buying a Baxter State jacket at LL Bean.
GZ
Greg Zimmer
Jan 7, 2026
5.0
REI is great. If I had to be locked in a business for a month and could choose the place, this is it. Tents, camping gear, tons of cozy clothing, recreational equipment (as in the NAME), not to mention all the protein bars and freeze-dried meals - yeah, this is the place.
BB
Ben B
Dec 29, 2025
2.0
Never had a bad experience at an REI until now. 2 employee's were condescending and one told me it was stupid to spend so much money on a sleeping bag, he told me to buy a cheaper one elsewhere. Since when are REI employees not outdoor people that value quality? My previous backpacking sleeping bag was purchased there and is 30 yrs old. Will stick to the main Denver store and avoid this one.
REI offers quality outdoor gear including clothing, camping, bicycle, and ski equipment. They carry brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are REI's store hours?
REI is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.
Does REI offer curbside pickup?
Yes, REI provides curbside pickup service for customer convenience.
What payment options does REI accept?
REI accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Greenwood Village?
REI is located at 9000 E Peakview Ave, Greenwood Village, CO 80111, United States.
How can I contact REI for inquiries or support?
You can reach REI by phone at +1 303-221-7759 or toll-free at +1 800-426-4840. They also have a fax number +1 303-858-1729 and maintain social media accounts like Facebook and Twitter @REI.
Are there any shopping options nearby REI for outdoor gear or footwear?
Nearby, you can find shoe stores like Saucony and Chacos as well as sporting goods stores such as Sports Authority, which provide additional options for outdoor gear and footwear.
What services surround REI that could be helpful to customers when visiting the area?
Near REI, you will find services like Minute Key for key and locksmith needs, Lowe's Home Improvement for hardware and building supplies, and several financial and real estate service providers like The Butcher Team Mortgage Brokers and REcolorado Real Estate MLS.
Are there places to eat near REI in Greenwood Village?
Yes, customers can enjoy dining nearby at Smothers Llc, an American hot dog restaurant, or at Brook's Steakhouse, known for its steaks.
How does the proximity of other sporting goods stores affect customers shopping at REI?
With sporting goods stores like Sports Authority nearby, customers have the advantage of exploring a broad range of outdoor equipment and apparel from multiple retailers, enabling convenient comparison shopping and variety.