At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported pushy sales tactics and poor service experiences.
Product Selection
Customers appreciated the wide selection of outdoor gear and clothing, but some expressed disappointment in the availability of specific items and the organization of clearance sections.
Membership Pressure
Several reviews highlighted aggressive promotion of the membership program, leading to negative impressions among first-time customers.
Store Experience
The store environment received positive remarks for being clean and well-stocked, though some customers noted issues with staff behavior and product quality.
ZH
Zachary R Henderson
Jan 4, 2026
3.0
Went in to buy a fleece, was harassed for an abnormal amount of time about a membership. For a first time customer I don’t want to be pushed into spending 30$ more than I intended to when I walked in there. The women who asked if I was finding everything ok then asked if I was a member, I said no she said would you interested in joining today I said no probably not. Continued to tell me about all the perks and gave me a card. Ok whatever I move on check out some more fleeces and grab mine and take it up to the register. The lady then harassed me for almost 10minutes trying to get me to become a member. I think that’s absolutely ridiculous and not a good first impression. If I come back to buy another item I will not entertain it will be a stern NO. If there was any chance of me paying your 30$ before just for you to then try and sell me your credit card there definitely is 0 chance now
RS
Robert Marcos Studios
Dec 19, 2025
5.0
Fully stocked with bikes, boots, and camping gear. Lots of froendly & knowlegable salepeople.
SB
Sharon Brosnan
Dec 18, 2025
5.0
Great place with fantastic staff! Always helpful and friendly!
MC
Montana Cohn
Dec 18, 2025
3.0
Employees pestering you about opening a credit card even when you tell them no and that youre in a hurry
MV
Marissa Valastro
Dec 7, 2025
5.0
When buying my national park pass, Joshua was kind enough to provide some suggestions for the parks I was visiting. I truly appreciated it and I went to all of the suggestions and enjoyed them all!
What are the store hours for REI in Grand Junction, CO?
REI is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What types of products and brands does REI offer?
REI offers quality outdoor gear and clothing including their own award-winning brand, and carries popular brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI in Grand Junction offer in-store and curbside pickup services?
Yes, REI provides both in-store pickup and curbside pickup services for customer convenience.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Where is REI located in Grand Junction?
REI is located at 925 Independent Ave, Grand Junction, CO 81505, USA.
Does REI have a satisfaction guarantee on their products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
Are there any nearby shoe stores close to REI where I can compare outdoor footwear options?
Yes, nearby shoe stores include Saucony and Chacos, where you can find additional footwear options for outdoor activities.
What nearby parks can I visit before or after shopping at REI?
Duck Pond Park is close to REI, offering a nice outdoor setting to explore before or after your visit.
Are there any nearby coffee shops near REI to grab a drink?
Yes, nearby coffee shops include Einstein Bros. Bagels and Colorado Legacy Coffee Roasters, great spots to relax with a beverage.
How can nearby automotive dealers be helpful when visiting REI?
Nearby automotive dealers like Cars with Cass and Modern Classic Motors, Inc can assist if you need vehicle services or accessories while exploring outdoor gear at REI.