REI

4.3
556 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
4025 S College Ave, Fort Collins, CO
80525, United States

Hours

Reviews

4.3
556 reviews
5 stars
378
4 stars
81
3 stars
19
2 stars
24
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with pushy sales tactics and unhelpful employees.

Product Quality

Customers appreciated the quality of products offered, but some expressed disappointment with high prices and the perception that the store caters to wealthier customers.

Store Experience

The store was generally described as clean and well-organized, but some customers noted issues with inventory availability and staff responsiveness.

Repair Services

While some customers had positive experiences with bike and ski repair services, others reported significant issues with service quality and fulfillment.

Online Shopping

Customers experienced frustration with the online shopping process, citing issues with order fulfillment and product quality upon delivery.
  • CC
    Courtney
    Oct 26, 2025
    5.0
    Paddy did a wonderful job repairing my mountain bike. Friendly, fast, had all of the supplies! Love REI.
  • RG
    Rianne Geilenkirchen
    Oct 24, 2025
    5.0
    I have no idea how to leave this feedback directly to REI, but my husband and I came to this location last night and a woman named Simone was SO SO helpful and patient with me as we tried to find shoes that would fit. I have a very hard time finding shoes that fit me and I have some invisible disabilities which make this process even more difficult. I cannot say enough how much I appreciated Simone and all that she did for me - she REALLY went above and beyond and it really made my day of traveling and stress so much better.
  • GG
    G Gabriel
    Sep 25, 2025
    3.0
    REI used to be a good, almost grass-roots outdoor shop but now they've become a high-end botique type store. ($60 for a beanie, really?) Like many other REI's I've visited, the FoCo store has too many know-it-all gear heads working there. And why do they have 8 handicapped and 4 pick-up parking spaces in a parking lot that small?
  • TT
    Tom Trimmer
    Sep 11, 2025
    5.0
    Great store
  • CD
    Christopher Dorn
    Aug 23, 2025
    5.0
    Amazing store, clean and the staff as always, was great.

Frequently Asked Questions About REI

What types of outdoor gear does REI specialize in?

REI offers a wide range of quality outdoor gear including camping, skiing, cycling, clothing, footwear, and climbing equipment, along with their own award-winning REI brand products.

What are the store hours for REI in Fort Collins?

REI in Fort Collins is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 10:00 AM to 6:00 PM.