Pedego Electric Bikes Castle Rock

Reviews

• MJ

  Matt Javernick

  Sep 4, 2025
  3.0
  Great shop if the bike you want is in stock. If it's not, I'd suggest calling other locations to see if they have it in stock, or may the odds be ever in your favor. Purchased three bikes. Two were in stock and taken home that day. One was not in stock but on order. Paid for it on Sunday. Was told it would be there Wednesday. Didn't hear anything by almost closing time Wed so called. Was told it would arrive Thursday. Still didn't hear anything. Called again. Was told it'll be here next week and they will call me when it's ready. Next week comes and goes. Zero communication. Zero follow up. After two weeks without hearing anything, I call a different store to see if they have what we paid for in stock. They do but I can't get it with my receipt from here. Told they should be getting it next week. Next week again comes and goes. Zero communication. Zero follow up. Feeling forgotten about, ready to return all three bikes and go somewhere else. Four weeks almost to the day, finally get a call that it's ready. I'm not upset it took four weeks. This is NOT about it taking four weeks. This is about terrible communication, anytime I called being lead on being told it should be there in a few days, to no follow up call when that didn't happen to just say "hey I'm sorry it hasn't arrived yet, here's the latest update of what we know" leaving us to feel forgotten and meaningless. There were other promises made during the initial purchase. Some were kept and some were not. Overall we are happy with the bikes. Just wish the buying experience had been better.
• ER

  Eli Regalado

  Aug 25, 2025
  5.0
  All I can say is WOW! Came in on a saturday last weekend because my battery was not working. Obviously the family was upset because we had planned to go riding that day. What I thought was going to be a week or more to get the battery repaired was as an instant troubleshoot by the owner. What's more is he didn't feel comfortable sending me out tge door with the battery, just in case something wasn't right. He swapped it for a brand new one. This guy (Rick) has my business forever!
• VZ

  Vicki Zancanella

  Jul 31, 2025
  5.0
  What a fantastic e-bike shop in Castle Rock. My husband and I ran there as soon as we found out they were a dealer for the Urtopia e-bikes that we have been researching for more than a year. Rick, the owner, is gracious, funny and incredibly kind. Conner is an enthusiastic salesman who is very communicative. Chris is an expert mechanic who helped us with the intricacies of our new smart bikes. John is the first person we met last year when we were first exploring getting e-bikes; his enthusiasm and humor brought us back to the store in Castle Rock even though we live in Colorado Springs. I want to mention that Rick really is the consummate small business owner and did everything he could to help us out when we needed to get an item fixed on my bike immediately before a planned trip with our bikes. Amazing shop, Amazing people!
• JW

  Jerry Woolfolk

  Jun 5, 2025
  5.0
  We love our Pedego bikes that we purchased from the shop in Castle Rock. Chris and his staff have been awesome every step of the way. High quality bikes, (priced right), five year warranty if you stay current with the prescribed annual tune-ups and super responsive customer service. Don't bother shopping anywhere else. The best part of the whole experience is that we (my wife and I) actually use them often!
• MR

  Marah Rose-Rawe

  Apr 30, 2022
  2.0
  Great people. Sadly, the bike didn't work out for me. Although the refund was made without a hassle, I was told they would work with me and help me find an electric bike for me even if it wasn't a Pedago. This has not been true. Now that I had to return the bike, I'm on my own. Additionally, a purchase of a bike lock I made and returned along with the bike was not included in the refund. Good thing I checked the receipt.

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