Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
979 reviews
5 stars
692
4 stars
131
3 stars
51
2 stars
26
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised helpful and knowledgeable staff, others reported poor experiences and lack of assistance.
Product Availability
Customers appreciated the wide selection of outdoor gear, but some expressed disappointment in the availability of specific items and the quality of certain products.
Checkout Experience
Long wait times at checkout were frequently mentioned, with some customers frustrated by the slow service during busy periods.
Returns and Policies
Several reviews highlighted issues with the return policy and customer service regarding defective products, leading to dissatisfaction among long-time members.
- MRMarcy RothNov 30, 20252.0Coupons, emails, membership, signs with discounts everywhere... Then, a long line, only to have a disinterested kid at checkout tell me no deals, no discounts. I'll probably bring everything back but I didn't want to make the long line of people wait while I tried to figure it out. Not a good experience.
- JHJen HimesNov 8, 20255.0Outstanding service as usual!!! This place is the best Thank you once again for getting me back on my bike!!!
- KWKathryn WrightNov 1, 20255.0Had the best service from Andy in the bike area. Helped us bring our purchase to the car and all!
- CRConnor RitcheyOct 15, 20255.0Got a Patagonia synchilla here last year. Wore it several times and ruined it in the washing machine getting caught in center agitator. REI Boulder gave me a replacement item and laundry bag for future use free of charge when going to take it in for in-store repair. Thank you!
- TSTerri SwagelOct 4, 20255.0Stopped at REI today and had a fantastic experience with the Associate, Lee. They were incredibly well versed in regard to the products we were asking about. They took their time with us and ensured we walked away with the knowledge we were seeking. Lee was 10/10 super helpful and we thoroughly enjoyed our conversation with them.
Frequently Asked Questions About REI
What are the regular business hours for REI in Boulder?
REI Boulder is open from 9:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 7:00 PM on Sundays.
Does REI Boulder offer curbside pickup for online orders?
Yes, REI Boulder offers curbside pickup as part of their pickup and delivery services.
What types of payment methods does REI Boulder accept?
REI Boulder accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, PayPal, and Visa.
Is REI Boulder accessible for customers with disabilities?
Yes, REI Boulder has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Does REI Boulder provide any in-store services besides selling products?
Yes, REI Boulder offers onsite services including bicycle repair and other outdoor gear services.
Which popular outdoor brands can I find at REI Boulder?
REI Boulder carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Is parking available for customers visiting REI Boulder?
Yes, REI Boulder provides free onsite parking for customers.
What nearby stores can I visit for additional shoe shopping near REI Boulder?
Near REI Boulder, you can visit Chacos and Saucony, both well-known shoe stores, for more footwear options.
Are there nearby fitness or sports facilities near REI Boulder where I can work out?
Yes, STRIDE Fitness is a nearby gym offering sports and fitness instruction including boot camp classes, perfect for staying active before or after your visit to REI.
What local arts and entertainment venues are close to REI Boulder?
Nearby you can find Boulder Fringe and Boulder Ensemble Theatre Company, both offering unique arts and entertainment experiences to enjoy in the area.