Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
978 reviews
5 stars
692
4 stars
131
3 stars
51
2 stars
25
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members, particularly in departments like ski and bike, while others reported poor experiences with service and communication.
Product Quality
Several reviews highlighted issues with product durability and the return policy, with customers expressing disappointment over items not being honored for returns despite defects.
Store Environment
Feedback indicated a mix of experiences regarding the store's atmosphere, with some noting a welcoming environment while others mentioned discomfort due to temperature and perceived elitism.
Staff Knowledge
While many customers appreciated the expertise of staff in various departments, there were complaints about staff being unhelpful or uninformed in specific areas.
Overall Experience
The overall sentiment was mixed, with some customers expressing loyalty and satisfaction, while others indicated they would seek alternatives due to negative experiences.
- JHJen HimesNov 8, 20255.0Outstanding service as usual!!! This place is the best Thank you once again for getting me back on my bike!!!
- KWKathryn WrightNov 1, 20255.0Had the best service from Andy in the bike area. Helped us bring our purchase to the car and all!
- CRConnor RitcheyOct 15, 20255.0Got a Patagonia synchilla here last year. Wore it several times and ruined it in the washing machine getting caught in center agitator. REI Boulder gave me a replacement item and laundry bag for future use free of charge when going to take it in for in-store repair. Thank you!
- TSTerri SwagelOct 4, 20255.0Stopped at REI today and had a fantastic experience with the Associate, Lee. They were incredibly well versed in regard to the products we were asking about. They took their time with us and ensured we walked away with the knowledge we were seeking. Lee was 10/10 super helpful and we thoroughly enjoyed our conversation with them.
- EWEmma WachlerOct 4, 20255.0Went in on a friday afternoon and was amazed by how kind and helpful everyone was! Isaac fitted me for ski boots and shared tons of valuable info, it was clear he knew his stuff. Such a refreshing shopping experience!
Frequently Asked Questions About REI
What are the regular business hours for REI in Boulder?
REI Boulder is open from 9:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 7:00 PM on Sundays.
Does REI Boulder offer curbside pickup for online orders?
Yes, REI Boulder offers curbside pickup as part of their pickup and delivery services.
What types of payment methods does REI Boulder accept?
REI Boulder accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, PayPal, and Visa.
Is REI Boulder accessible for customers with disabilities?
Yes, REI Boulder has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Does REI Boulder provide any in-store services besides selling products?
Yes, REI Boulder offers onsite services including bicycle repair and other outdoor gear services.
Which popular outdoor brands can I find at REI Boulder?
REI Boulder carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Is parking available for customers visiting REI Boulder?
Yes, REI Boulder provides free onsite parking for customers.
What nearby stores can I visit for additional shoe shopping near REI Boulder?
Near REI Boulder, you can visit Chacos and Saucony, both well-known shoe stores, for more footwear options.
Are there nearby fitness or sports facilities near REI Boulder where I can work out?
Yes, STRIDE Fitness is a nearby gym offering sports and fitness instruction including boot camp classes, perfect for staying active before or after your visit to REI.
What local arts and entertainment venues are close to REI Boulder?
Nearby you can find Boulder Fringe and Boulder Ensemble Theatre Company, both offering unique arts and entertainment experiences to enjoy in the area.