Epic Mountain Gear

4.1
867 reviews
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Business Details

2650 South Havana, Aurora, CO
80014, United States
(303) 337-1734
https://www.epicmountaingear.com
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About

Ski ShopSnowboard ShopSportswear StoreVail Mountain Resorts
Epic Mountain Gear, founded in 2014, has re-imagined the mountain retail experience for skis, snowboards, and bikes in Aurora, Boulder, Colorado Springs, Frisco, Littleton, Park Meadows and Westminster. These ski shops in the winter and bike shops in the summer, will continue to provide exceptional customer service and expertise, carry the best brands of mountain gear and provide services that include rentals, tunes, the Junior Trade Program and more. They will also provide access to an Epic service desk, which will sell and reprint Epic Pass products as well as lift tickets, ski school lessons and Epic Discovery passes.

Details

  • Wheelchair accessible entranceAvailable

Location

Epic Mountain Gear
2650 South Havana, Aurora, CO
80014, United States

Hours

Reviews

4.1
867 reviews
5 stars
525
4 stars
142
3 stars
60
2 stars
37
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customer service experiences varied significantly; while many customers praised the helpfulness and knowledge of staff members like Roddy and Jeremy, others reported rude or inattentive service, particularly in busy times.

Product Knowledge

Several reviews highlighted the staff's expertise in fitting ski and snowboard gear, with specific mentions of employees like Roddy and Evan providing thorough guidance and education.

Store Selection

Customers appreciated the wide selection of ski and snowboard equipment, though some noted a lack of specific items, such as mid-layers for men or cross-country skiing gear.

Inconsistency

There were mixed reviews regarding the consistency of service; while some customers had exceptional experiences, others faced long wait times and unhelpful interactions.
  • TN
    Tonia Norman
    2 days ago
    5.0
    The very best business to go if you have a problem with a bike.
  • JJ
    JakeAdam17
    Dec 31, 2025
    5.0
    Jarrell was incredible. I went in a couple of days ago looking for a full snowboard set up. I am just getting into it as a beginner so I had lots of questions Jarrell walked me Through absolutely everything went into detail and Answered every question I had For the full 2 1/2 hours I was there, he helped me pick out My board, my bindings and more I just went snowboarding yesterday for The first time with my new set up and I couldn’t be happier absolutely incredible experience and amazing service. I highly recommend going here, especially if Jarrell is available to help you!!
  • AL
    Andy Leighton
    Dec 17, 2025
    5.0
    Evan and Payton went out of their way to be helpful, and Roddy has been fitting equipment for my kids for last few ski seasons. We've always been happy with his recommendations and genuine efforts to get us the exact right product at the best available price. The costumer service and product selection at this location consistently meets or exceeds expectations and it's now the first place I usually look when shopping for ski equipment. I've also found plenty of outerwear and accessories like goggles and helmets at good prices during their fall sales.
  • BP
    Bobby Pangilinan
    Dec 17, 2025
    5.0
    I went to the Westminster store and found a clearance jacket that I liked, but it was not the right size. The staff member said that they had my size available in the Aurora store if you could find it. I went down there to see if I could find it on the retail floor, but could not find it. Blake, the cashier behind the counter, said he would take a look in the warehouse. Little did he know that I already had asked 2 other employees to look, but I could tell that they were somewhat lackadaisacal. I could tell he was going to be more thorough because he offered to look for it. He came back in less than 5 minutes with two jackets. He made my holiday and I appreciate his great service. Thank you Blake!
  • JM
    Joanna Miranda
    Dec 11, 2025
    1.0
    My husband and I used to love going here for rentals and snow gear, but recently we’ve noticed a shift in their costumer service. It’s not as attentive as it used to be. We went in the other day to hopefully purchase my husbands first snowboard set up, was not greeted or acknowledged at all. We hoped to interact with the workers for guidance and help but instead after waiting around 30 minutes for at least 1 of the 2 workers in the area (both attending to 1 customer by the way) to give us any kind of acknowledgment. We left empty handed and decided to go to a different establishment to purchase what we needed.
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Frequently Asked Questions About Epic Mountain Gear

What types of products does Epic Mountain Gear offer?

Epic Mountain Gear offers skis, snowboards, outdoor gear, bicycles, and bikes from top brands like Burton, Salomon, Patagonia, Blizzard, The North Face, and Atomic.

What services are available at Epic Mountain Gear?

Services include ski and snowboard tuning, ski gear and snowboard gear sales, boot fitting, bike services, rentals, and an Epic service desk for pass sales and reprints.