Business Details
2962 El Camino Real, Tustin, CA
92782, United States
Certified by REI • Mar 01, 2026
(714) 505-0205
Certified by REI • Mar 01, 2026
https://www.rei.com/stores/tustin.html
Certified by REI • Mar 01, 2026
About
Certified by REI • Mar 01, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Certified by REI • Mar 01, 2026
Hours
Certified by REI • Mar 01, 2026
Reviews
4.5
1,036 reviews
5 stars
777
4 stars
161
3 stars
27
2 stars11
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Robert and Wendell providing exceptional service.
Product Selection
The store is noted for its wide variety of outdoor gear and equipment, with customers appreciating the well-stocked inventory.
Mixed Experiences
While many reviews highlight positive interactions, there are significant complaints regarding poor customer service experiences, particularly related to returns and perceived bias.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that items were overpriced or that policies regarding returns and exchanges were not customer-friendly.
- JCJenay Campbell3 days ago5.0I love REI. I feel like a kid in a candy store every time I go in. This location however is my favorite. Your MVP employee Rob is always helpful, energetic and happy to see everyone. He always brightens up my day. He even remembered my mom and her humming bird outfit she wore two months prior when I brought her in for the first time. He's an awesome guy and you're lucky to have him. Amazing customer service Everytime I visit. 😊👏🏾
- MWMak WolffFeb 15, 20264.0I would say my experience was good. Although it seems like the employees go a little too far out of their way to follow and watch their customers around the store. One dude told these two guys that they couldn't purchase or hold items unless they had a membership which I thought was odd. Overall good experience.
- SBSTEVEN BFeb 11, 20265.0Excellent store in the Tustin Market Place mall for hiking and walking needs. I came here specifically for the Hoka shoe since I have a Medical nerve problem in my foot. They have a large variety of shoes, and even shoes made for arthritis. I was very pleased with the customer support. They are very patient and knowledgeable about shoes.
- NRNizar RFeb 7, 20265.0REI is my happy place. They have amazing products and great customer service. I had a bunch of points with them which I didn't know now, and they literally sent me a letter to my home address. I came with buddies to this place, and we bought a bunch of stuff while getting ready to hike/climb the amazing Whitney Mountain.
- RDR. A. DFeb 1, 20265.0We were looking for a bike for my son and we found a kids' bike at REI that was perfect for my son's height. I would like to thank Smith for the excellent customer service he provided us. He took good care of us while we were trying on bikes, measuring helmets for my child, and he also helped us become REI members. Smith is one of the best examples of excellent customer service, hopefully, many more will be like him. Thank you Smith!
Frequently Asked Questions About REI
What is the satisfaction guarantee policy at REI in Tustin?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring quality and customer happiness.
Where is REI located in Tustin, CA?
REI is located at 2962 El Camino Real, Tustin, CA 92782, USA.
What are the store hours for REI in Tustin?
REI is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Holiday hours vary, with some days closed and extended hours on others.
Does REI in Tustin offer pickup options?
Yes, REI offers in-store pickup for customer convenience.
What brands does REI in Tustin carry?
REI carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What types of products and categories are available at REI in Tustin?
REI offers a wide range of outdoor gear including camping equipment, bicycles and repairs, shoes, clothing, ski and snowboard gear, children's clothing, and sporting goods.
What payment methods are accepted at REI Tustin?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
What nearby stores can I visit around REI in Tustin for electronics and appliances?
Nearby stores for electronics and appliances include Best Buy and Howard's, as well as Geek Squad offering mobile phone and computer repair services.
What food options are near REI in Tustin for dining before or after shopping?
Nearby dining options include Hopdoddy Burger Bar, Snooze, an A.M. Eatery, Black Angus Steakhouse, Bonefish Grill, Pacific Catch, In-N-Out Burger, and Taco Bell.
Are there any recreational or fitness venues near REI in Tustin?
Yes, Big Blue Swim School and CorePower Yoga offer swimming lessons and yoga classes respectively, ideal for tuning up fitness around your outdoor adventures.
Brand Certified Facts from REI
This information is certified by REI and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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