Business Details
2962 El Camino Real, Tustin, CA
92782, United States
Certified by REI • Feb 08, 2026
(714) 505-0205
Certified by REI • Feb 08, 2026
https://www.rei.com/stores/tustin.html
Certified by REI • Feb 08, 2026
About
Certified by REI • Feb 08, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Certified by REI • Feb 08, 2026
Hours
Certified by REI • Feb 08, 2026
Reviews
4.5
1,031 reviews
5 stars
773
4 stars
160
3 stars
27
2 stars11
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Robert and Wendell providing exceptional service.
Product Quality
Customers generally appreciated the high quality of products offered, noting that while prices can be high, the durability and performance justify the cost.
Mixed Experiences
While many reviews highlighted positive interactions, there were significant complaints about poor customer service, particularly regarding returns and perceived bias towards certain customers.
Store Environment
The store was frequently described as well-stocked and organized, with a large selection of outdoor gear, although some customers noted issues with long wait times and checkout efficiency.
- NRNizar R3 days ago5.0REI is my happy place. They have amazing products and great customer service. I had a bunch of points with them which I didn't know now, and they literally sent me a letter to my home address. I came with buddies to this place, and we bought a bunch of stuff while getting ready to hike/climb the amazing Whitney Mountain.
- RDR. A. DFeb 1, 20265.0We were looking for a bike for my son and we found a kids' bike at REI that was perfect for my son's height. I would like to thank Smith for the excellent customer service he provided us. He took good care of us while we were trying on bikes, measuring helmets for my child, and he also helped us become REI members. Smith is one of the best examples of excellent customer service, hopefully, many more will be like him. Thank you Smith!
- DPDavid ParkJan 27, 20265.0I came here to look for Altras, and Robert was such a patient, considerate, and kind store representative. I loved his energy, and it was evident that he brightens the day for both customers and his fellow employees. I will definitely return here!
- MKMarcus KretzJan 25, 20265.0Bike shop is fantastic. I go there every year for a tune-up and the staff is excellent.
- LDLeon DongDec 28, 20251.0Terrible Customer Service — Do Not Shop at REI If I can, I will give us zero star! I tried to return a brand-new, unused item (tags and barcode still attached). Because I paid cash and lost the receipt, REI refused everything — no return, no exchange, no store credit. This isn’t customer service; it’s punishing honest customers while hiding behind policy. Strongly do not recommend buying anything from REI. If something goes wrong, you will get zero help.
Frequently Asked Questions About REI
What is the satisfaction guarantee policy at REI in Tustin?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring quality and customer happiness.
Where is REI located in Tustin, CA?
REI is located at 2962 El Camino Real, Tustin, CA 92782, USA.
What are the store hours for REI in Tustin?
REI is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Holiday hours vary, with some days closed and extended hours on others.
Does REI in Tustin offer pickup options?
Yes, REI offers in-store pickup for customer convenience.
What brands does REI in Tustin carry?
REI carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What types of products and categories are available at REI in Tustin?
REI offers a wide range of outdoor gear including camping equipment, bicycles and repairs, shoes, clothing, ski and snowboard gear, children's clothing, and sporting goods.
What payment methods are accepted at REI Tustin?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
What nearby stores can I visit around REI in Tustin for electronics and appliances?
Nearby stores for electronics and appliances include Best Buy and Howard's, as well as Geek Squad offering mobile phone and computer repair services.
What food options are near REI in Tustin for dining before or after shopping?
Nearby dining options include Hopdoddy Burger Bar, Snooze, an A.M. Eatery, Black Angus Steakhouse, Bonefish Grill, Pacific Catch, In-N-Out Burger, and Taco Bell.
Are there any recreational or fitness venues near REI in Tustin?
Yes, Big Blue Swim School and CorePower Yoga offer swimming lessons and yoga classes respectively, ideal for tuning up fitness around your outdoor adventures.
Brand Certified Facts from REI
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Certified February 08, 2026Yext Knowledge Graph
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