Northstar Performance Demo

Reviews

• EB

  Emily Bailey

  Dec 30, 2025
  1.0
  Extremely disappointed with the service here. After putting my information in, I was given a wait time but received no greeting, no acknowledgment, and no “thank you” throughout the process. When I returned my ski equipment, the employee briefly asked how it was, then immediately turned to another customer mid-conversation. I had to interrupt just to get my own shoes back. To make matters worse, they ran out of ski poles, and an employee actually suggested I “steal one from someone else.” I ended up having to go to another location to find what I needed. For premium prices, this was by far the worst service I’ve experienced. I’ve skied at many mountains, and the lack of professionalism and basic customer service here was shocking. Go elsewhere.
• AA

  Andrea

  Aug 17, 2025
  1.0
  Less Than Zero Stars!! I walked in to purchase a bike helmet. Not sure who was working there, 3 young people all staring at their phones. I started trying on helmets without anyone asking me if I needed assistance. I moved towards the sales counter and stood there for minutes with zero recognition of my presence. FINALLY! Someone (incredibly rude with a chip of an attitude) asks, “Do you need something??” I responded that, yes, I want to purchase a helmet….. she sighs heavily and asks what do you want? I respond with, well I’m not sure, nothing is priced and I’d like some information. She responds that she doesn’t know anything, goes to the back brings out a Fox and a Bell helmet and asks, “which one do you want?” HORRIBLE HORRIBLE HORRIBLE!!! ZERO customer service, rude rude rude! So regret not driving out of Northstar to purchase a $250 helmet from an establishment who cares about their business!!
• IP

  Ivan Pimentel

  Dec 31, 2024
  2.0
  Completely overpriced for the bad quality. The board was nice, the boots were bad (the exact same as the ones rented out at the “average” store) and the bindings were horrible and might have qualified as demo 10 years ago!
• EC

  ellen c

  Sep 7, 2024
  5.0
  Fun Summer Mountain Biking Lessons with Awesome Coaches John & Eric - Great for Families! Northstar Performance Demo is an awesome bike shop! They have top quality mountain bikes, and their skilled technicians examined and adjusted each bike per rider. Their staff members patiently fitted us with our helmets and protective gear, equipping us for the safest ride possible. Affiliated Northstar California Mountain Bike Park offers excitement and fun for mountain bikers of all levels, from beginner to advanced, with a wide variety of trails to keep things both interesting and challenging. The resort offers biking lessons, and the group lessons are especially helpful for families wanting to learn some basic skills and gain confidence, in order to better enjoy their day on the mountain. The private lessons are well worth the money for families through advanced riders, and coaches Jon & Eric rock! They both have years of experience, can definitely help you skill up, and are personable and fun to hang with. For families, these fantastic coaches can turn a nice visit into an awesome day of adventures! With private lessons, riders of different skill levels can be accommodated, so that each biker is able to learn and progress. Thanks to their great coaching, we had family members learn enough to hit intermediate trails on Day 1! The other advantage of private lessons was that the kids/teens had a coach to accompany them since none of the adults could keep up! Parents will appreciate that they can watch and build trust in their coach during the first hour or so and then feel good about bowing out for libations, confident that their kids are riding the more challenging trails with a responsible, biking-experienced adult. Book a mountain biking lesson with Coach Jon or Coach Eric the next time you're at Northstar California Mountain Bike Park! You'll be glad you did!!
• AB

  Adam Brackney

  Dec 19, 2020
  1.0
  The staff here are rude and extremely short sighted. They wouldn't lend me a screw driver to use literally inside the shop to make a quick adjustment. They claim it's because we didn't rent from them. This is exactly the customer service that makes you never want to rent here or recommend to friends. I would totally understand them not doing adjustments on boards other than theirs, we're talking about letting someone use a screw driver in front of them. The shop was also completely empty of customers, also not inconveniencing anyone.

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