Powder House Ski and Snowboard Shops in South Lake Tahoe takes pride in great pricing, diverse products and services and exceptional customer service. We are locally owned and operated with 8 locations around the Heavenly Village and Heavenly California Base. We are close partners with Sierra at Tahoe Resort as well and a number of our services make it easy to visit all resorts in the Tahoe Basin such as Kirkwood, Squaw/Alpine and Northstar. In addition to Skis and Snowboards we also rent Winter Jackets and Pants, Cross Country Skis, Snow Blades and Snow Skates to be able to enjoy the winter in a number of ways. Our Ski Boot Fitters are the best in the basin and our Ski and Snowboard Tuning Center is top of the line.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.