REI

4.6
369 reviews
The front of the REI store in Santa Rosa, California
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Business Details

2715 Santa Rosa Ave, Santa Rosa, CA
95407, United States
(707) 540-9025
https://www.rei.com/stores/santa-rosa.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Requires appointmentNot available
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Location

REI
2715 Santa Rosa Ave, Santa Rosa, CA
95407, United States

Hours

Reviews

4.6
369 reviews
5 stars
282
4 stars
57
3 stars
6
2 stars
9
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees who provided excellent assistance.

Product Selection

The store is noted for its wide variety of outdoor gear and quality products, although some customers found prices to be high.

Store Experience

Overall, customers appreciated the clean, organized store layout and the ease of finding items, though some reported long wait times for assistance.

Membership Value

Customers recognized the benefits of the membership program, highlighting the value it provides through rewards and discounts.

Negative Incidents

A few customers reported negative experiences related to customer service, including feelings of being treated unfairly or followed in the store.
  • JP
    John P.
    Dec 24, 2025
    5.0
    Super helpful, easy lines on Christmas Eve. 10/10
  • KK
    Karely
    Dec 6, 2025
    5.0
    Great place, Kirk helped me out with everything, he was very professional and kind, he also took his time helping me out on what to buy. 10000/10, would definitely recommend. We need more people like him, best costumer service ever!
  • GC
    Garrett Coggin
    Nov 19, 2025
    5.0
    This was my first time going to REI and I definitely was not dissapointed! They had a wide variety of outdoor supplies and it helped me get a better idea of what I need. Bruce was extremely helpful - he sized me for a backpack, and gave lots of advice for backpacking trips. He was joyful and excited to be there!
  • HL
    Henry Leach
    Oct 9, 2025
    5.0
    Top notch retail service all the way around. Ellery and Daisy in shoes, awesome service and the perfect balance of energy and efficiency. Jaycob in tents and backpacks knew exactly what I needed and carried weight to make sure I got the right tent. Amy, no clue where you came from but thank you for the wisdom. Finally, Arturo . . . That mane . . . hell yeah brother.
  • DE
    David Ellingworth
    Sep 19, 2025
    4.0
    Great as usual, they have a fantastic selection of outdoor gear. The gentleman that helped us had a wealth of knowledge, and a lifetime of experience..As a member I appreciate how well I am always treated at REI. 🙏
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Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI in Santa Rosa offer?

REI offers a wide range of outdoor gear and clothing including award-winning REI brand products, and popular brands such as The North Face, Patagonia, GoPro, and Columbia.

What are the store hours for REI in Santa Rosa?

REI is open Monday through Friday from 10:00 AM to 9:00 PM and on Saturday and Sunday from 10:00 AM to 6:00 PM.