Business Details
1662 Commercial Way, Santa Cruz, CA
95065, United States
Certified by REI • Mar 15, 2026
(831) 621-1938
Certified by REI • Mar 15, 2026
https://www.rei.com/stores/santa-cruz
Certified by REI • Mar 15, 2026
About
Certified by REI • Mar 15, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by REI • Mar 15, 2026
Hours
Certified by REI • Mar 15, 2026
Reviews
4.3
180 reviews
5 stars
130
4 stars
19
3 stars
5
2 stars
6
1 star
20
- EMEllen MurthaFeb 27, 20265.0staff informed me of sales, service and benefits.
- PJPeter Jaspers-FayerFeb 18, 20265.0All the outdoor gear. Helpful staff too.
- FIF IJan 29, 20262.0Went to the store today to have my new snowboard bindings installed (both purchased at REI). As it's my first pair of Supermatic bindings, I wanted the shop to install them, especially since they advertise a reduced rate. I brought my boots, but the employee said they weren't needed for the installation. This was unusual, as other shops always require boots to check for heel/toe drag. I explained that Supermatic bindings require adjustments to ensure proper boot clipping, but the employee said they only do "straightforward" installs after speaking with a tech. I miss Helm in Santa Cruz; they were much more knowledgeable. The REI store is a bike, ski, and snowboard repair center, but I only saw one set of skis that had been worked on. Perhaps selling bindings that the store isn't familiar with isn't recommended. I left with my gear.
- KKkenneth keJan 28, 20263.0This is the third time I have been into this location and had a negative experience with the associate named Kira. Normally I am not the type to call out hardworking employees by name but it seems her harassment of members is allowed to go unchecked by management. I do not want the Mastercard and should be able to shop for my gear without feeling stalked by an employee who wants me to sign up! It should be noted that Kira is the only employee I’ve had this negative experience with, the rest of the staff is great.
- BTBeach Town TravelerJan 11, 20261.0I just had one of the worst return experiences of my life at this store. The staff member working with the incompetent employee didn't even step in to help her when she kept making mistake after mistake. I was so frustrated by the time she finished that I went to Big 5 for what I needed instead. It's a shame because I was helped by Bobby the previous day and he was amazing. I won't be returning after my experience.
Frequently Asked Questions About REI
What types of products does REI in Santa Cruz offer?
REI offers a wide range of outdoor gear, clothing, and accessories from popular brands like The North Face, Patagonia, and Arc'teryx, suitable for both beginners and seasoned outdoor enthusiasts.
What are the operating hours of REI Santa Cruz?
REI Santa Cruz is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is REI Santa Cruz located?
REI is located at 1662 Commercial Way, Santa Cruz, CA 95065, USA.
Does REI Santa Cruz offer curbside pickup or in-store shopping?
Yes, REI Santa Cruz offers both curbside pickup and in-store shopping options.
What payment methods are accepted at REI Santa Cruz?
REI Santa Cruz accepts American Express, Mastercard, and Visa credit cards.
Can I find shoe stores near REI Santa Cruz?
Yes, nearby shoe stores include Chacos and Saucony, both convenient for customers looking for footwear alongside outdoor gear.
Are there any grocery or food stores near REI Santa Cruz?
Yes, US Foods CHEF'STORE is a nearby wholesale grocery store where customers can shop for food and supplies.
What entertainment options are near REI Santa Cruz?
Moe's Alley, a music venue and bar close to REI, offers live entertainment that customers might enjoy after shopping.
Can I get my bicycle repaired near REI Santa Cruz?
Yes, nearby bicycle repair options include dedicated bicycle repair shops, and the REI store itself also offers bicycle repair services.
How can nearby medical facilities be helpful for REI customers?
Several nearby medical facilities such as Commercial Crossing Center and Palo Alto Medical Foundation provide healthcare services, which might be important for customers engaging in outdoor activities who need medical support or advice.
Brand Certified Facts from REI
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Certified March 15, 2026Yext Knowledge Graph
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