Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
171 reviews
5 stars
125
4 stars
19
3 stars
5
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported negative experiences, particularly during returns.
Product Quality
Customers appreciate the quality of products offered, though some expressed concerns about the decline in quality of certain items and high prices.
Store Experience
The store is generally described as clean, organized, and well-stocked, but some customers noted limited selection compared to larger locations.
Return Policy
The return policy is often highlighted as a strong point, but several customers reported uncomfortable experiences during the return process.
Staff Knowledge
Many reviews commend staff for their knowledge and ability to assist with product selection, particularly in specialized areas like biking.
- AGAnnika Grobler5 days ago5.0Went to this REI at 7:20pm (closes at 8pm) to pick up an online order. That’s late! But we were greeted by the friendliest employee at the door who also helped us check out. Larkin treated us with kindness and made a regular experience pleasant and fun. Thank you for that! We appreciate all the hard work from every employee at REI Santa Cruz!
- ICIris Cartagena6 days ago5.0Helpful personnel. Has all you'll ever need or want for your next adventure, or for someone else if your hunting for gifts! Highly recommend.
- BMBailey McCartenOct 9, 20255.0Matthew is amazing! He helped me with a bike issue and fixed it right away, he is very kind and has excellent customer service support, I look forward to coming back and seeing him every time I go to REI.
- SOshea ohlottOct 8, 20255.0Customer service went above and beyond. I traded my daughter’s bike in for a larger one. The one I bought wouldn’t be ready until the weekend. After we left, my daughter told me bike to school day was this week. I called REI to see if they could do anything. The manager drove to another store to pick it up for me today. Michael, Brian, Matt and the rest of the team. Thank you. My daughter is so excited to bike to school tomorrow
- JLJesus Is LordAug 31, 20251.0Literal worst customer service ever.
Frequently Asked Questions About REI
What types of products does REI in Santa Cruz offer?
REI offers a wide range of outdoor gear, clothing, and accessories from popular brands like The North Face, Patagonia, and Arc'teryx, suitable for both beginners and seasoned outdoor enthusiasts.
What are the operating hours of REI Santa Cruz?
REI Santa Cruz is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is REI Santa Cruz located?
REI is located at 1662 Commercial Way, Santa Cruz, CA 95065, USA.
Does REI Santa Cruz offer curbside pickup or in-store shopping?
Yes, REI Santa Cruz offers both curbside pickup and in-store shopping options.
What payment methods are accepted at REI Santa Cruz?
REI Santa Cruz accepts American Express, Mastercard, and Visa credit cards.
Can I find shoe stores near REI Santa Cruz?
Yes, nearby shoe stores include Chacos and Saucony, both convenient for customers looking for footwear alongside outdoor gear.
Are there any grocery or food stores near REI Santa Cruz?
Yes, US Foods CHEF'STORE is a nearby wholesale grocery store where customers can shop for food and supplies.
What entertainment options are near REI Santa Cruz?
Moe's Alley, a music venue and bar close to REI, offers live entertainment that customers might enjoy after shopping.
Can I get my bicycle repaired near REI Santa Cruz?
Yes, nearby bicycle repair options include dedicated bicycle repair shops, and the REI store itself also offers bicycle repair services.
How can nearby medical facilities be helpful for REI customers?
Several nearby medical facilities such as Commercial Crossing Center and Palo Alto Medical Foundation provide healthcare services, which might be important for customers engaging in outdoor activities who need medical support or advice.