Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
354 reviews
5 stars
253
4 stars
36
3 stars
21
2 stars
11
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of the staff, there were notable complaints about rude behavior from some employees, particularly regarding returns and service interactions.
Product Availability
Customers expressed frustration over limited stock and availability of certain items, particularly in sizes and lower-priced options.
Knowledgeable Staff
Several reviews highlighted the expertise of staff members in assisting with product selection, especially in the shoe and backpack departments.
Store Environment
The store was generally described as clean and organized, but some customers noted issues with accessibility and the layout.
Sales Pressure
There were multiple complaints about aggressive sales tactics, particularly regarding membership sign-ups, which left some customers feeling uncomfortable.
- NMNick Mullen2 days ago1.0One very rude employee asked me to leave without asking if my dog was a service animal.
- HNHannah NelsonOct 3, 20255.0Meg and Devin helped me pick out the right hiking boots for my feet! They helped very much!!
- JTJose Manuel TurbinOct 2, 20251.0They say they repair bicycles but when I went to ask they told me it wasn't possible.
- CWCathy WillsSep 27, 20255.0A nice thing about REI is they're good at customer service. They greet you upon arrival and there's always someone around to help if you need it.
- RSRachel SteffensAug 12, 20255.0Came in looking for a new pair of hiking boots. Associate was very knowledgeable and helpful in assisting me in narrowing down my options. Good variety of styles and brands.
Frequently Asked Questions About REI
What are the regular operating hours of REI in Santa Barbara?
REI in Santa Barbara is open from 9:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.
Does REI offer curbside pickup for purchases?
Yes, REI offers curbside pickup services to make your shopping experience more convenient.
Where is REI located in Santa Barbara?
REI is located at 321 Anacapa St, Santa Barbara, CA 93101, USA.
What brands of outdoor gear and clothing does REI carry?
REI carries popular brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics, along with their own award-winning REI brand gear.
What types of stores and services can I find at REI in Santa Barbara?
REI offers a wide range of outdoor gear, camping equipment, bicycles, clothing, shoes, ski and snowboard equipment, bicycle repair services, and more.
What payment methods are accepted at the Santa Barbara REI store?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa for payment.
Is REI in Santa Barbara wheelchair accessible?
Yes, REI has wheelchair accessible entrances and parking to accommodate all customers.
Are there any fitness or recreational centers near REI where I can continue my active lifestyle?
Yes, nearby fitness and recreational centers include McCray Fitness Systems, Variant Training Lab, Fit Buddha, and Santa Barbara Rock Gym, great for workouts and climbing activities after shopping.
What dining options are available near REI in Santa Barbara?
You can visit nearby restaurants such as Beachbreak Cafe, Casa Blanca (Mexican restaurant), Dawn Patrol (American restaurant and coffee shop), and Tiki Taco (food truck) to enjoy a meal before or after your outdoor adventures.
Are there any cultural or educational nearby places of interest around REI?
Yes, nearby places include the Andalucia Building, a historic monument and museum; Music Together with Gretchen, a music school; and State Street Ballet and Adderly School, both offering dance and performing arts education.