REI

4.1
152 reviews
The front of the REI store in San Luis Obispo, California

About

Camping StoreBicycle StoreShoe StoreClothing StoreRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

REI
313 Madonna Road, San Luis Obispo, CA
93405, United States

Hours

Reviews

4.1
152 reviews
5 stars
104
4 stars
13
3 stars
7
2 stars
6
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and knowledgeable, with many positive experiences highlighted.

Product Selection

Customers appreciate the wide variety of outdoor gear and clothing available, although some noted limitations in specific sizes and categories.

Mixed Experiences

While many reviews praise the service, there are notable complaints about rude staff and negative experiences, particularly at checkout.

Pricing Concerns

Several customers mentioned that prices are higher than competitors, but some felt the quality justified the cost.

Store Environment

The store is generally described as clean and well-organized, contributing to a pleasant shopping experience.
  • CC
    Cyndi Cornett
    Dec 16, 2025
    5.0
    Very helpful and friendly staff Good quality merchandise
  • TS
    Tod Smith
    Nov 22, 2025
    3.0
    Typical retail sales, takes a brain a Surgeon? The Bike department is good- so far. REI has NOT made a profit in years- lost Millions $. Helps explain some of the practices I've wondered about in this place? So much for Cooperate Responsibility the birds and the bees, please. Still has good selection of merchandise.
  • RT
    Rock Tree
    Nov 15, 2025
    5.0
    Good store with a lot of warm clothing for this time of year and lots of sales! A particular note was the assistance that I got from Ali in the shoe department, she enjoys her job and explains the shoes. I noticed that at one point it got really busy and she handled the shoe crowd well all by yourself!
  • BP
    Brian Pooley
    Nov 15, 2025
    4.0
    Their in store stock is pretty good but some things may require an order. They are rather a very busy store but are very helpful. Prices are higher across the market but REI is reasonable.
  • AS
    Arad Eduard Spitzer
    Oct 24, 2025
    5.0
    Mitchell, Liddy and Grace were very helpful. Liddy helped me to find a used backpacking tent within their inventory.

Frequently Asked Questions About REI

What types of products does REI in San Luis Obispo offer?

REI offers quality outdoor gear, including award-winning REI brand gear and clothing, suitable for both beginners and seasoned outdoor adventurers.

What are the store hours for REI in San Luis Obispo?

REI is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 10:00 AM to 7:00 PM.