Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
888 reviews
5 stars
675
4 stars
122
3 stars
27
2 stars
21
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness and willingness to assist.
Store Organization
Several reviews mentioned issues with store organization and cleanliness, with some customers finding the layout confusing and items misplaced.
Product Availability
Customers expressed frustration with inventory issues, noting that items were often out of stock or not accurately reflected online.
Pickup Experience
The pickup process received negative feedback, with reports of long wait times and items not being ready as promised.
Overall Experience
While many customers enjoyed their visits and the product selection, there were significant concerns about staffing levels and service consistency.
- HSHuasong Shan2 days ago2.0The worst store ever. The staff is very rude and impatient.
- GSGowthamPrabhu Sivaraj6 days ago1.0There is no proper sales support. When you ask staff for help, they just say someone will assist, but no one actually does.
- WJWalt JohnsonJan 5, 20264.0Did not find the googles I needed.
- PJPaul “Pauliee D!” JosephJan 2, 20265.0Very pleasant. I was in and out right away
- GWGinger WithersOct 1, 20255.0I love this store. They are staffed with people who know the equipment, can make good suggestions and recommendations and have an active life themselves.
Frequently Asked Questions About REI
What types of outdoor products does REI offer?
REI provides a wide range of outdoor gear, including award-winning REI brand gear and clothing, suitable for both beginners and experienced outdoor enthusiasts.
What are the REI Saratoga store hours?
The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.
Does REI offer pickup services?
Yes, REI offers both in-store pickup and curbside pickup services.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is there free onsite parking available at REI Saratoga?
Yes, REI Saratoga offers free onsite parking for customers.
Is the REI Saratoga store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Which well-known outdoor brands does REI carry?
REI carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Are there other shoe stores near REI Saratoga?
Yes, shoe stores like Chacos and Saucony are located nearby, offering customers additional options for footwear shopping.
What nearby food and dining options are available around REI Saratoga?
Nearby dining includes Mimi's Cafe for breakfast and brunch, Peet's Coffee & Tea for coffee lovers, and Rubio's offering Mexican and seafood dishes.
Are there entertainment options near REI Saratoga for visitors?
Yes, visitors can enjoy movies at AMC Saratoga 14 and Amc Movies theaters located close to REI.