Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
879 reviews
5 stars
671
4 stars
119
3 stars
27
2 stars
20
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individual employees providing exceptional service.
Store Organization
Several reviews highlighted issues with store organization, including disorganization in product displays and difficulty finding items, leading to frustrating shopping experiences.
Product Selection
Customers appreciated the wide selection of outdoor gear and clothing, although some noted inconsistencies in inventory availability and pricing.
Pickup Experience
Multiple reviews indicated dissatisfaction with the order pickup process, citing long wait times and items not being ready as promised.
Overall Atmosphere
While many enjoyed the store's ambiance and cleanliness, some found it uninviting and poorly lit, impacting their shopping experience.
- GWGinger WithersOct 1, 20255.0I love this store. They are staffed with people who know the equipment, can make good suggestions and recommendations and have an active life themselves.
- SSSteven SchinkelSep 15, 20255.0Great store - been a member for decades. Knowledgeable staff, good products and the end of year dividend is nice.
- JLJane LiuSep 14, 20255.0The best REI in the South Bay—and the only one I shop at! The staff here are always friendly and patient, which makes every visit a good experience. The only improvement I can think of that will improve customer experience is to display more shoes in popular sizes, so customers can try them on and decide whether or not to buy without having to look for a staff member to try on shoes their size. Hiking and running are extremely popular activities in South Bay and on some weekends the shoe department is packed with people and staff members can look pretty stressed out. They carry a wide selection of clothing and gear for hiking and camping, so I can almost always find what I need. Best of all, their return policy is consistent with REI’s guidelines, so I never have to worry about unexpected rules or hassles when making a return or exchange. Keep up the great work!
- ABAvery BSep 13, 20255.0I love REI, big fan always been. Tonight was made extra special by the customer service and patience of Pawel. What a guy.
- DKDavid KaramSep 10, 20251.0Really disappointed in the way the cashier represented a membership where they charged me for something, mentioned I would be getting the charge back as credit, but failed to make it clear that I couldnt use the credit on the purchase I was making at the moment. Its not the cashier's fault, more it seems a way that REI trains them to message the membership in a deceiving way. REI should make the membership worthwhile, instead of risking the customer relationship to try to game making an extra $30. I will in the future pay more for a store that values its customers.
Frequently Asked Questions About REI
What types of outdoor products does REI offer?
REI provides a wide range of outdoor gear, including award-winning REI brand gear and clothing, suitable for both beginners and experienced outdoor enthusiasts.
What are the REI Saratoga store hours?
The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.
Does REI offer pickup services?
Yes, REI offers both in-store pickup and curbside pickup services.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is there free onsite parking available at REI Saratoga?
Yes, REI Saratoga offers free onsite parking for customers.
Is the REI Saratoga store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Which well-known outdoor brands does REI carry?
REI carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Are there other shoe stores near REI Saratoga?
Yes, shoe stores like Chacos and Saucony are located nearby, offering customers additional options for footwear shopping.
What nearby food and dining options are available around REI Saratoga?
Nearby dining includes Mimi's Cafe for breakfast and brunch, Peet's Coffee & Tea for coffee lovers, and Rubio's offering Mexican and seafood dishes.
Are there entertainment options near REI Saratoga for visitors?
Yes, visitors can enjoy movies at AMC Saratoga 14 and Amc Movies theaters located close to REI.