At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I’m really disappointed with my experience purchasing a kids’ bike from REI, specifically with their trade-in program.
When we bought the bike, we were told we could bring it back through their kids’ trade-in program when my son outgrew it. However, when we returned it, they refused to honor the program, claiming the bike was not in “pristine condition.” This requirement was never clearly explained to us at the time of purchase.
The reality is that my son only used the bike twice. Yes, the chain shows some rust, but it’s minor and easily fixable certainly not what I would consider excessive wear for a child’s bike.
This felt very misleading and disappointing, especially from a company known for its customer service and values. If there are strict condition requirements, they should be communicated clearly upfront.
Unfortunately, based on this experience, I would not recommend participating in this program.
EJ
Elizabeth Jackson
Mar 24, 2026
2.0
Bike repair specific : I brought my bike here to have some minor problems looked at. After waiting over 20mins I was told it would take over a month for them to get around to my repair. It also felt very disorganized. I ended up going to the Berkeley store and they said did it in less than a week. Would recommend elsewhere for repairs.
SF
Stephen Finestone
Mar 23, 2026
5.0
Always a great place to shop with good products and helpful staff
CC
Charles Crane
Mar 21, 2026
5.0
If you're not a member, you should be.
CD
Chris Donahue
Mar 4, 2026
5.0
As an avid outdoorsman, I want to make sure I’m properly equipped, whether it’s for a day hike or a multi-day alpine climb. REI has always been my go-to for apparel and gear, and the San Francisco location is excellent.
The staff are knowledgeable, friendly, and genuinely passionate about the outdoors. I never feel pressured, and I always leave with gear I trust for my next adventure. Highly recommended for anyone getting ready for their next trip, wherever it takes them!
REI offers quality outdoor gear including clothing, shoes, camping equipment, bicycles, and ski & snowboard gear, featuring brands like The North Face, Patagonia, and REI's own award-winning line.
What are the store hours for REI San Francisco?
REI San Francisco is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does REI offer curbside pickup services?
Yes, REI provides curbside pickup services for customer convenience.
What payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Does REI have onsite parking available?
Yes, REI offers onsite parking for customers.
Are there any nearby shoe stores close to REI?
Yes, nearby shoe stores include Saucony and Chacos, which offer additional options for footwear shopping near REI.
What dining options are available near REI?
Near REI, you can find Global Gourmet Catering and Taqueria Dos Amigos, perfect places for a meal before or after your visit.
Are there any nearby jewelry stores near REI?
Yes, there are several jewelry stores nearby such as RP Diamond & Gold, San Francisco Diamond Exchange, and Jewelry By Danny for those interested in jewelry shopping.
Can I combine a visit to REI with shopping or activities in the area?
Absolutely! You can visit nearby places like the 855 Brannan Fitness Center for a workout or check out the Pastine Projects art gallery, making a day of outdoor gear shopping and local culture.
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