Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.4
1,051 reviews
5 stars
743
4 stars
164
3 stars
46
2 stars
25
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness while others are criticized for being rude or unhelpful.
Product Selection
Customers appreciate the wide selection of outdoor gear, though some report issues with stock availability and pricing.
Membership Pressure
Many customers express frustration over aggressive sales tactics related to the REI membership program.
Store Environment
The store is generally well-organized and clean, but some customers report feeling uncomfortable due to security presence and staff behavior.
Staff Knowledge
Several reviews highlight knowledgeable staff who provide valuable assistance, particularly in specialized areas like bike fitting and outdoor gear.
- DCDavid Chew1 day ago3.0Wildly mixed service levels. Staff were either exceptionally helpful or completely standoffish. Very odd! Just try till you find someone to help I guess. Good selection of stuff.
- ASAndrew SchwartzNov 15, 20252.0Kind of horrible for an REI. I was looking for a pair of sunglasses, and spent about 5 minutes trying to track someone down to get them from a case (they had lots of people working and few customers, but nobody was actually serving the floors). I chose a pair but she didn't want me walking around with them so left them somewhere. When I was ready to go I asked someone not exactly working where I thought she'd left them, and he said they'd be at the cash. Then waited another long time while three cashiers took forever to check out one customer each (mine needed another 2 minutes to deal with shoes left behind). Then they couldn't find the glasses. I'd understand if they were busy or understaffed. They were neither
- JMJohn-Michael MurphyNov 11, 20252.0They gotta get more staff at the service center. To be clear this is a corporate issue. The techs are kind and knowledgeable but they’re stretched thin. I’ve never had a good service experience. Theres often a 30-60 minutes wait. To alleviate pressure it seems they have salespeople (with very little technical knowledge) do the initial check in and assessment which injects confusion and chaos into the process. My chain was skipping a few months ago, for instance, and the salesperson told me the fix was to “peddle less hard”
- MKMary KeenanNov 10, 20255.0I love this REI — I go here all the time for clothes, camping gear, hiking gear, etc and the staff is always lovely. On my last visit, I asked a store associate named Jeremy for advice on a cushy pair of trail runners and his first suggestion was perfect, and not one I had had in mind when I came into the store. These days I’m so used to asking the internet for advice, so it was a great reminder to make it easy on yourself and ask an expert :)
- DDDavid DuchenNov 5, 20255.0The staff at this store is so, so awesome. Liam helped me fit a backpack that I can carry with my back issues (Liam is a total pro about backpacking and pack setup and weight distribution), Hannah helped me find hiking boots that fit great, and Emilio had great knowledge on rain pants that I purchased. Absolutely recommend going to this store and asking the staff for anything you need help with.
Frequently Asked Questions About REI
What types of products does REI offer?
REI offers quality outdoor gear including clothing, shoes, camping equipment, bicycles, and ski & snowboard gear, featuring brands like The North Face, Patagonia, and REI's own award-winning line.
What are the store hours for REI San Francisco?
REI San Francisco is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does REI offer curbside pickup services?
Yes, REI provides curbside pickup services for customer convenience.
What payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Does REI have onsite parking available?
Yes, REI offers onsite parking for customers.
Are there any nearby shoe stores close to REI?
Yes, nearby shoe stores include Saucony and Chacos, which offer additional options for footwear shopping near REI.
What dining options are available near REI?
Near REI, you can find Global Gourmet Catering and Taqueria Dos Amigos, perfect places for a meal before or after your visit.
Are there any nearby jewelry stores near REI?
Yes, there are several jewelry stores nearby such as RP Diamond & Gold, San Francisco Diamond Exchange, and Jewelry By Danny for those interested in jewelry shopping.
Can I combine a visit to REI with shopping or activities in the area?
Absolutely! You can visit nearby places like the 855 Brannan Fitness Center for a workout or check out the Pastine Projects art gallery, making a day of outdoor gear shopping and local culture.