Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
1,515 reviews
5 stars
1,080
4 stars
215
3 stars
54
2 stars
37
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Product Quality
Customers appreciated the quality of products but expressed frustration over pricing and issues with used items being sold as new.
Store Experience
The shopping experience varied significantly; some customers enjoyed a pleasant atmosphere with knowledgeable staff, while others reported feeling ignored or uncomfortable.
Inventory Issues
Several reviews noted a lack of stock or poor selection, particularly for specific items like kids' gear and certain sizes.
Return Policy
Customers expressed dissatisfaction with the return policy, citing issues with refunds and the perceived decline in customer service regarding returns.
- JFJanelle FreimanNov 12, 20255.0Best case I have ever had for iPhone! Sleek, minimal and gorgeous! Everyone compliments my phone case! I bout the silver for the Silver and white iPhone 17 Pro Max. Stealth and very protective!
- JMJohn MurphyNov 5, 20251.0Sorry just a personal note! I was there yesterday I was totally ignored. Three sales representatives were working with some guy wearing a motorcycle helmet. I was looking at sports watches one representative called for someone else no one ever showed up. So I just left! I don't know what I did to piss anybody off but I'm not planning on going back ! There are other stories with butter customer service and that's where I'll be.
- AMAnnie MullinsNov 2, 20255.0Great service today from Kevin helping me choose a replacement pair of trail shoes from last year that were too small. Spent a lot of time helping get the right fit and was eager to make sure I got it right this time. Fingers crossed they work this time but much appreciation to his patience.
- CLCarol LovejoyNov 2, 20255.0Fantastic shopping experience. Chas directed me to the store adjacent to the Bike Store so I could find shoes for my injured Achilles. Inside the Store Tom directed me to the OOFOS ~ he was passing through the Shoe Department ~ not even his department and he was so nice to help me. Thank you. Kevin went in the stockroom to get the “recovery” shoes I had come to find for me and my Sister. Purchasing 4 pairs of shoes, sunglasses, A Splash Will Do Coffee Syrups (Portland Syrups) and a Christmas ornament of a darling cabin in the mountains plus 2 paint by numbers I was helped at at the register by Mina who was so polite and nice. Looking forward to my next shopping adventure. Carol Lovejoy Nov. 2, 2025
- ATAletta ThomasOct 27, 20255.0I love REI! My go-to for all things outdoors!
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of outdoor gear and clothing including their own award-winning REI brand as well as popular brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the store hours for REI in San Diego?
REI is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does REI offer curbside pickup for orders?
Yes, REI offers curbside pickup services for customer orders.
What payment options are accepted at REI?
REI accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in San Diego?
REI is located at 5556 Copley Dr, Kearny Mesa, San Diego, CA 92111, United States.
Can customers find other outdoor or sporting goods stores near REI?
Yes, nearby outdoor and sporting goods stores include Road Runner Sports, SCP Distributors, Chacos, and Saucony, offering customers additional options for shoes, sportswear, and gear.
What parks or athletic facilities are near REI for enjoying outdoor activities?
Nearby recreational spots include Hickman Field Park, Hickman Athletic Complex, and Kinsell Memorial Field, providing great opportunities for sports and outdoor enjoyment before or after visiting REI.
Are there any gyms or fitness centers near REI?
Yes, customers can visit nearby gyms and fitness centers like Flip Force San Diego and Nomads Soccer Academy for training and fitness activities.
Does REI have social media presence or an app for customers?
Yes, REI maintains a Facebook page, an Instagram account (@rei), a Twitter handle (@REI), and offers mobile apps for both iOS and Android for easy shopping and updates.
What types of stores and services can customers find near REI in Kearny Mesa?
Near REI, customers can find a variety of stores and services including plumbing services (A Payless Water Heaters & Plumbing), automotive repair (Glass Doctor), bridal shops (A Beautiful Wedding), storage facilities (A-1 Self Storage), and more, making the area convenient for various needs.