Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
669 reviews
5 stars
484
4 stars
106
3 stars
31
2 stars
17
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised the helpfulness and knowledge of employees, several reported rude or unprofessional behavior, particularly regarding returns and sales tactics.
Product Availability
Customers noted a good selection of products, but some expressed disappointment with the lack of specific items or sizes, and a few mentioned high prices compared to competitors.
Store Experience
The store is generally described as clean and well-organized, with easy parking, but some customers found the layout confusing and experienced issues with staff communication.
Membership Issues
Several reviews highlighted confusion regarding the necessity of a membership to shop, with some customers feeling pressured to sign up.
Quality Concerns
There were complaints about the quality of certain REI-branded products, with some items reported as low quality or overpriced.
- SKSaarung KrishnamurthyNov 16, 20251.0I am very disapointed. After going to REI's bike shop 7-8 times in 2 months, the issue keeps stopping for a week and comesback and they keep charging so much money. They are just scamming me. I used to love REI but after this bike it is not safe for my child and he is riding this and it is a pain bringing it back to REI and they show no sense of remorse and they keep trying to get thier way out the situation and they keep telling this or another and I am very disapointed by the bike shop service
- TZTony ZhangNov 8, 20255.0Very friendly, patient and helpful staff at backpack stand. Highly recommended!
- JYJon YangOct 19, 20251.0Staff generally pretty nice, manager however tries their best to convince you not to return items
- SJSally JohnstonSep 10, 20253.0I was looking for a sea kayak and fishing gear. They didn't have either
- AKAndrew KleinSep 2, 20255.0One of the best stocked rei’s I’ve been in - great selection, well stocked, incredibly knowledgeable sales people, not huge waits at checkout, all in all a great outdoor store. Membership gets about a 10% discount in the form of a dividend. Their online shopping is excellent as well. Always beats the delivery timing.
Frequently Asked Questions About REI
What types of outdoor gear does REI in San Carlos offer?
REI offers a wide range of outdoor gear including camping equipment, clothing, footwear, bicycles, ski and snowboard gear, and accessories from brands like The North Face, Patagonia, and Columbia.
What are the store hours for REI in San Carlos?
REI in San Carlos is open Monday through Friday from 10:00 AM to 9:00 PM, and on Saturdays and Sundays from 10:00 AM to 7:00 PM.
Does REI in San Carlos provide in-store pickup for online orders?
Yes, REI offers in-store pickup services at their San Carlos location.
What types of payment does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI in San Carlos located?
REI is located at 1119 Industrial Rd, Suite A, San Carlos, CA 94070, USA.
What brands can I find at REI in San Carlos?
You can find brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
Can I visit other nearby stores for related needs when I go to REI?
Yes, nearby stores include Golfsmith for golf equipment, Chacos and Saucony for shoe needs, and West Marine for boating accessories, offering convenient options complementing your outdoor activities.
How can nearby businesses help with my visit to REI?
You can use Office Depot Print & Copy nearby for printing or business supplies, and UPS Access Point for package shipping or receiving, making your visit to the area more efficient.
Are there fitness or sports facilities near REI that I can check out?
Yes, nearby you can visit PongPlanet Table Tennis Club and Impact Kickboxing Fitness if you want to engage in additional sports or fitness activities before or after shopping at REI.
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee, ensuring quality and customer satisfaction.