Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
671 reviews
5 stars
485
4 stars
106
3 stars
32
2 stars
17
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised the friendly and knowledgeable service, others reported rude or unprofessional behavior from certain employees.
Product Availability
Customers noted a good selection of products, but some expressed disappointment with limited inventory in specific categories, particularly clothing.
Pricing
Many reviews mentioned that prices are generally high, with some customers feeling pressured to buy expensive items.
Store Experience
The store is described as clean and well-organized, but some customers experienced confusion regarding membership requirements and return policies.
- WWW W2 days ago3.0I generally prefer to buy things from REI to support the business but today I have a not so pleasant visit. I visited for a Garmin purchase and was waiting for a specialist; I was the first customer waiting for help. While I waited, another customer (Caucasian) arrived. When the assisting employee came, they did not acknowledge me. Instead, they immediately addressed the Caucasian customer, incorrectly assuming I was the last in line. As an Asian customer, I felt invisible and overlooked during this initial interaction, as my correct place in the queue was ignored. They ultimately decided to assist me, but only after asking for permission from the customer who arrived later. This initial incident where I was treated as secondary significantly soured my shopping experience, despite the employee being very friendly afterwards. Suggestion for Improvement: Ensuring the first employee clearly identifies the original customer waiting would prevent such unfair prioritization and make all customers feel equally respected.
- YGYaoyu GongNov 30, 20255.0This review is specifically for Mr. Froy at the bike services department. I came in for a derailleur adjustment, and Froy was amazing. He not only fixed the problem, but also walked me through how to do the adjustment on my own. He knows bikes extremely well and explains everything clearly and patiently. Thank you, Froy! If you’re having bike issues, definitely ask for him.
- SKSaarung KrishnamurthyNov 16, 20251.0I am very disapointed. After going to REI's bike shop 7-8 times in 2 months, the issue keeps stopping for a week and comesback and they keep charging so much money. They are just scamming me. I used to love REI but after this bike it is not safe for my child and he is riding this and it is a pain bringing it back to REI and they show no sense of remorse and they keep trying to get thier way out the situation and they keep telling this or another and I am very disapointed by the bike shop service
- TZTony ZhangNov 8, 20255.0Very friendly, patient and helpful staff at backpack stand. Highly recommended!
- JYJon YangOct 19, 20251.0Staff generally pretty nice, manager however tries their best to convince you not to return items
Frequently Asked Questions About REI
What types of outdoor gear does REI in San Carlos offer?
REI offers a wide range of outdoor gear including camping equipment, clothing, footwear, bicycles, ski and snowboard gear, and accessories from brands like The North Face, Patagonia, and Columbia.
What are the store hours for REI in San Carlos?
REI in San Carlos is open Monday through Friday from 10:00 AM to 9:00 PM, and on Saturdays and Sundays from 10:00 AM to 7:00 PM.
Does REI in San Carlos provide in-store pickup for online orders?
Yes, REI offers in-store pickup services at their San Carlos location.
What types of payment does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI in San Carlos located?
REI is located at 1119 Industrial Rd, Suite A, San Carlos, CA 94070, USA.
What brands can I find at REI in San Carlos?
You can find brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
Can I visit other nearby stores for related needs when I go to REI?
Yes, nearby stores include Golfsmith for golf equipment, Chacos and Saucony for shoe needs, and West Marine for boating accessories, offering convenient options complementing your outdoor activities.
How can nearby businesses help with my visit to REI?
You can use Office Depot Print & Copy nearby for printing or business supplies, and UPS Access Point for package shipping or receiving, making your visit to the area more efficient.
Are there fitness or sports facilities near REI that I can check out?
Yes, nearby you can visit PongPlanet Table Tennis Club and Impact Kickboxing Fitness if you want to engage in additional sports or fitness activities before or after shopping at REI.
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee, ensuring quality and customer satisfaction.