REI

Reviews

• TS

  Teeyum Samsavar

  1 day ago
  2.0
  I came into the store today to buy some boots. The staff members I spoke to on the phone and in the shoe section were very helpful and courteous. However once I got to the cashier (named Ghalia per my receipt) she was overly pushy about me getting a membership. Asking me to do it once is no problem at all I understand that is her job. However my issue is when I tell you I am not interested and you keep trying to push me into it and then acting like I am weird and giving me attitude that I don't want to add onto my already decent payment. I should also add the customer before me seemed to have a similar interaction of her being pushy. I really would appreciate if this specific staff member could be retrained on how to act in these cases, due to how uncomfortable the situation was for me and I personally have never had such an experience at any other REI location.
• JH

  Jenny H

  Dec 21, 2025
  5.0
  Professional place. You can find almost everything you need for outdoor activities
• NA

  Nicole Amundsen

  Dec 19, 2025
  5.0
  Outstanding service for getting my stepsons fitting for a multi-week backpack and hiking shoes. Hard to find knowledgeable staff these days, these guys were excellent!!
• LT

  Logan Thomsen

  Dec 13, 2025
  5.0
  Patient and supportive staff, doesn’t push sales but makes sure to check in once every twenty minutes to see if you need help. Jeff in the shoe dept was able to help me get some hiking boots that really fit well after trying out 2 other pairs. In general Rei is just a good company with a nice credit card reward system and company culture.
• WW

  W W

  Dec 7, 2025
  3.0
  I generally prefer to buy things from REI to support the business but today I have a not so pleasant visit. I visited for a Garmin purchase and was waiting for a specialist; I was the first customer waiting for help. While I waited, another customer (Caucasian) arrived. When the assisting employee came, they did not acknowledge me. Instead, they immediately addressed the Caucasian customer, incorrectly assuming I was the last in line. As an Asian customer, I felt invisible and overlooked during this initial interaction, as my correct place in the queue was ignored. They ultimately decided to assist me, but only after asking for permission from the customer who arrived later. This initial incident where I was treated as secondary significantly soured my shopping experience, despite the employee being very friendly afterwards. Suggestion for Improvement: Ensuring the first employee clearly identifies the original customer waiting would prevent such unfair prioritization and make all customers feel equally respected.

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