REI

Reviews

• JJ

  Juan Alfredo Barajas Jr

  1 day ago
  5.0
  Love this location. Been a customer many years. Just picked up a veer xl Wagon with some accessories. Customer service is top notch.
• MJ

  Michael Jordan

  Mar 31, 2026
  3.0
  I didn’t realize how many gadgets and specialty items they try to push for hiking. Honestly, it felt unnecessary. The prices are pretty high for what you’re getting, and to make it worse, they didn’t even have the basic item I actually needed. I ended up finding it at Walmart instead.
• KM

  Kira Mack

  Mar 15, 2026
  5.0
  Joshua in the shoe department was so helpful! He helped my girlfriend find the perfect shoes. He was quick, had good advice, and knew what was in stock and what sizes and styles were available.
• DW

  Dan Walker

  Mar 7, 2026
  1.0
  I bought a GPS watch at the Cal Expo REI. The watch was really dim. I couldn't see it in the daytime. I spent the next day emailing back and forth with Coros customer support. They had me try everything to fix it and then determined that it was probably a bad display and since it was only 1 day old told me too just exchange it. No problem, stuff happens. I return to the store and Joe starts my exchange. He acts like I'm bothering him for trying to exchange a broken watch and proceeds to imply multiple times that maybe I'm not smart enough to figure out the "complicated" watch. Even after I explained to him that I've talked with tech support he tells he is, "going to exchange it, but don't be surprised when this watch looks the same because I need to go into the settings and adjust it." He was super condescending. Guess what Joe..New watch works great. This isn't my first GPS watch and not just too stupid to figure out how it works. There is no brightness setting on the watch Joe. Also imagine this, I'm an older dude that isn't an idiot. As a matter of fact I'm smart enough to never go back to your store for anything. If it wasn't for the fact that REI has quality merchandise that I can't find at other stores I would never be back to REI period. So great watch but, horrible, arrogant, supercillious employee named Joe assured that I had a horrible experience. I get the feeling he treats all older customers this way.
• RG

  Ryan Green

  Mar 5, 2026
  1.0
  👎👎 can't believe how far downhill they've gone in a few years, I'll make the drive to a sports basement location before coming back here

Frequently Asked Questions About REI