REI

Reviews

• LW

  LanaMae Wicks

  Nov 14, 2025
  5.0
  Thank you to DeMario and Wyatt for helping us so much today! DeMario was truly on it — holding everything down and even staying a bit after his shift to make sure we were taken care of. And thank you to Wyatt for being so knowledgeable about snowboards and helping us make the right purchase. We really appreciate both of you!!!
• CR

  Cole Raabe

  Nov 1, 2025
  5.0
  The best store in the Sacramento area. It’s massive while staying extremely tidy and organized. They have everything you need for any outdoor adventure.
• EE

  Emma Eskaton

  Oct 18, 2025
  5.0
  Will from REI was exceptionally helpful! I arrived very close to closing time with a laundry list of things I needed and he was helpful, patient, and knowledgeable with everything I needed. Thank you, Will!
• GL

  G. L.

  Oct 9, 2025
  3.0
  Good customer service at REI Sacramento is hit and miss. Every time I have called their general number, the staff has been super friendly and courteous. Additionally, Jeff, the bicycle technician, was helpful, courteous, friendly, and patient. He went the extra mile to address my bike issues and even stayed late to finish the job. However, there was an employee on the floor arranging things on the wall whose attention I was trying to get to ask a question about the bicycle bags. When I finally did, she begrudgingly walked me over to the other wall where the products were and said, pointing, "They are located there to there," then walked off. She could have asked what my specific question was, but that seemed above her pay grade. A bike tech, Wyatt, seems to have a similar attitude. I asked him over the phone for some time/cost estimates regarding bike repair, and at a certain point, when I was about to clarify a question, he interrupted, saying, "Let's slow down," then explained something to me. This is extremely condescending, and is something an adult would tell a child. A more appropriate thing to do--rather than trying to control the customer--would be to simply listen, then offer the information, rather then explaining in a pedantic way. Right after that, he said with a slightly irritated tone, something like, "There are customers waiting here, is there anything else?" Again, not the best customer service skills. The better thing to say would be the latter part of his statement, not the former. REI management needs to formally train their people customer service skills. Clearly, some have them naturally, but others don't.
• MA

  Mary A

  Oct 8, 2025
  5.0
  Always a pleasant experience! The staff is helpful and friendly. High quality products.

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