Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
731 reviews
5 stars
560
4 stars
94
3 stars
24
2 stars
18
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude or pushy behavior, particularly regarding membership sign-ups.
Product Availability
Many customers appreciated the store's well-stocked inventory and variety of outdoor gear, although some expressed disappointment with specific product availability and pricing.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Pricing Concerns
Several reviews mentioned that prices are on the higher side compared to competitors, leading some customers to question the value of their purchases.
Mixed Experiences
Overall, experiences vary significantly among customers, with some having fantastic visits while others encountered significant issues that deterred them from returning.
- NNNicQlas2 days ago5.0Even though their bike shop is super busy (probably with snowboards and skis with all the snow we got this week, and holidays) they were able to take my bike for some repairs. Plus, the mechanic took extra time to offer several options. This awesome staff never disappoints!
- RRRebecca RoseSep 15, 20255.0One of the friendliest REI locations. I love how their staff takes the time to talk through any of your purchases, never rushing you. The store is always clean and well stocked.
- DLDavid liSep 4, 20255.0非常棒，专业人士服务热情，谢谢。
- YMY MuncherSep 1, 20252.0Been a member for over 20 years and generally like their merchandise; somewhat over priced and size selections not good for petite or slimmer persons. Of all REIs visited this store is the most "Unfriendly" of all ! No customer service whatsoever! Want to be treated like an undesirable person shop here! Writing this as other stores have Better Inventory and far better Customer Service and am tired of being treated with disrespect!!
- VMVivi MascorroAug 31, 20255.02nd time here, Lily was great with my 1st visit. this time, David & Alyssa were absolutely fantastic! came in solo and left feeling more confident in my knowledge and overall safety with my new equipment. thanks REI Rancho!
Frequently Asked Questions About REI
What is REI's commitment to product quality?
REI stands behind all its products with a 100% satisfaction guarantee and designs its own award-winning gear and clothing.
What types of brands does REI carry?
REI carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the store hours for REI in Rancho Cucamonga?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM. Holiday hours vary, with some closures on major holidays.
Does REI offer pickup options for orders?
Yes, REI provides both in-store pickup and curbside pickup services.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Rancho Cucamonga?
REI is located at 12218 Foothill Blvd, Rancho Cucamonga, CA 91739, USA.
Which nearby places can I visit if I shop at REI?
You can visit Victoria Gateway Center Mall and enjoy a variety of shops, or relax at nearby spas like Bollywood Spas or Bella's Nails and Spa before or after your shopping trip.
Where can I find dining options near REI?
Nearby dining includes Johnny Carino's for pizza, Chick-fil-A for fast food, and Mama Por Dios for Tex-Mex cuisine, all just a short distance from REI.
Are there shoe stores close to REI for additional footwear options?
Yes, Chacos and Saucony are nearby shoe stores offering a variety of footwear options near REI.
What are some nearby services I can access when visiting REI?
Nearby services include Geek Squad for electronics repair, US Bank and ATM for banking, and The Vitamin Shoppe for health supplements.