REI

4.5
742 reviews
Front of the REI store in Rancho Cucamonga, California

Business Details

(909) 646-8360
https://www.rei.com/stores/rancho-cucamonga.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
12218 Foothill Blvd, Rancho Cucamonga, CA
91739, United States

Hours

Reviews

4.5
742 reviews
5 stars
566
4 stars
95
3 stars
24
2 stars
18
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude or pushy behavior, particularly regarding membership sales.

Product Availability

Many customers appreciated the well-stocked inventory and variety of products available, although some expressed disappointment with specific item availability.

Store Environment

The store is generally described as clean, organized, and easy to navigate, contributing to a positive shopping experience.

Repair Services

Several customers expressed dissatisfaction with the ski and bike repair services, citing poor quality and lack of accountability.

Pricing Concerns

Customers noted that while the quality of products is high, prices are often perceived as too expensive compared to competitors.
  • EM
    Evelyn Martinez
    6 days ago
    5.0
    10/10 experience . Andrew was very helpful, knowledgeable and had amazing customer service! Great store with even better employees.
  • KL
    Kalvin Lo
    Jan 31, 2026
    5.0
    I had an outstanding experience at REI. The level of customer service was professional, knowledgeable, and genuinely helpful from start to finish. The staff took the time to answer questions clearly, offered practical recommendations based on real-world use, and never pushed unnecessary add-ons. That kind of straightforward, experience-based service is rare and appreciated. What impressed me just as much was the item availability. The store was well stocked, organized, and easy to navigate. I was able to find exactly what I needed without having to hunt things down or wait for backorders. Sizes, gear options, and accessories were all readily available, which shows strong inventory management and attention to customer needs. The overall environment felt efficient and well run — clean store, clearly labeled sections, and staff who knew their products. When you combine reliable stock with knowledgeable service, it makes shopping simple and stress-free. This is how retail should be done: good products, prepared staff, and respect for the customer’s time. I will continue to shop here with confidence.
  • MF
    mike Fonseca
    Jan 29, 2026
    1.0
    Absolutely trash for ski repairs, these morons cut my base out for a repair and the patch doesn’t even match up! No epoxy, just fat gaps all around the patch. When I callled them out on it when I picked it up, they said ‘bring it back after the season and we will fix it’ LOL okay, once my core is water logged and the ski is ruined, got ittttttt. Never again, not a single dollar more will be spent at REI.
  • AR
    Arturo Ravago
    Jan 9, 2026
    5.0
    A great place to visit. Friendly people always willing to help .
  • KU
    kasy uuu
    Jan 5, 2026
    1.0
    This store use to have amazing staff but it seems recently the staff is more judgemental. I returned an item and the staff made me feel like I was abusing the members 1 year. I have only returned a few items after being a member of almost 5 years and not once have I ever felt like I was doing something wrong for returning something that simply was not to my liking. So sad to see this happening.

Frequently Asked Questions About REI

What is REI's commitment to product quality?

REI stands behind all its products with a 100% satisfaction guarantee and designs its own award-winning gear and clothing.

What types of brands does REI carry?

REI carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.

Brand Certified Facts from REI

REI partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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