Golf Town

Reviews

• SR

  S Roger

  5 days ago
  5.0
  I would like to say that the employees at this store are extremely helpful, more than being helpful they are very pleasant to deal with. We have shopped at this store several times, travelling from Sudbury and we have had nothing but great service and knowledgeable staff. My husband’s recent experience with Steve was again exceptional. A lot was over the phone and Steve was able to get him what he needed in a very timely manner. GREAT SERVICE AND EXCELLENT PRODUCTS
• MG

  Mai Green

  Aug 22, 2026
  5.0
  Fantastic customer service! From the moment we walked in, we were greeted warmly and asked if we needed any help. We were given the freedom to try things out, but the staff were always nearby when we had questions or needed assistance. When we found something we liked, they went above and beyond to check whether it was in stock rather than simply directing us to look online. When they didn’t have the exact item we wanted, they offered an alternative solution instead of leaving us to figure it out ourselves. Another employee also took the time to offer some helpful advice when we were torn between two options. We ultimately made a purchase, but more importantly, we left feeling genuinely valued and appreciated as customers. This is exactly what great in-store customer service should feel like. Thank you to the team for making the experience so enjoyable!
• RM

  Ron McBride

  Aug 13, 2026
  1.0
  Bad customer service. Was dealing with one person…tried some clubs went back to talk to him and he was serving other people. He asked another guy to help out….when he walked by me I stated I wanted to take the ones I just tried - he ignored me so I waited until the other guy served 3 other people before he contradicted the offer on my trade in with the first guy.
• BK

  Brian Kronick

  Aug 12, 2026
  5.0
  Went into Golf Town in Kanata, Ontario to get a club repaired. Met with Matt and Kyler. Both were very knowledgeable and helpful. I was in and out quickly knowing I would be back on the course with my damaged club repaired soon. Overall a great customer experience.
• AA

  Alex

  Jul 25, 2026
  2.0
  I visited this location about a week ago to get some clubs regripped. At the club repair area, I received some of the worst customer service I have experienced. I ended up paying for the expedited service (which has a 24h turnaround time posted), and asked the employee if the service would be completed quicker than the advertised time, as I was going to be in the area for a few hours. The employee proceeded to turn around and look at the sign that displayed the turnaround time and tell me 24h with no expression. After this, I picked up some balls to buy on the way out and was charged for a dozen too many and had to return to the store to get one refunded. I returned the next day to pick up my clubs and was second in line at the club repair area. One employee was admiring clubs/half swinging them and it took another employee to point out that he should help the waiting customer. I was at least glad that my clubs were ready before 24h.

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