Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
443 reviews
5 stars
342
4 stars
53
3 stars
13
2 stars
9
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised staff for being helpful and knowledgeable, others reported pushy sales tactics and unprofessional behavior.
Product Quality
Customers generally appreciated the quality of products offered, noting that REI carries high-quality outdoor gear.
Store Environment
The store is often described as clean, organized, and well-stocked, contributing to a pleasant shopping experience.
Membership Experience
The REI membership is viewed positively by many, with customers appreciating the benefits, though some felt misled about return policies.
- SKsadegh khamooshiDec 31, 20251.0I purchased a pair of HOKA shoes from the REI store in Northridge. At the time of purchase, the staff strongly encouraged me to buy an REI membership and clearly told me that if the product had any problem within one year, I could return it for a full refund. After experiencing a problem with the shoes, I returned to the store expecting REI to honor what they promised. Instead, the store manager, Peter, refused to accept the return, despite the shoes having a legitimate issue and despite the membership guarantees that were explained to me at the time of sale. This experience makes it very clear that REI’s “one-year membership guarantee” is misleading and unreliable. What was presented as a benefit turned out to be meaningless when I actually needed it. I feel deceived and misled. This kind of practice damages customer trust and reflects very poorly on store management. ⚠️ Be careful before purchasing an REI membership or relying on their return promises. Based on my experience, the guarantee is not honored consistently, and customers may end up feeling scammed.
- AGAdam GarbawiDec 22, 20255.0Aram is one of the most helpful employees I have ever had the pleasure of speaking to. He is extremely knowledgeable in many outdoor activities, especially climbing. Thanks to him, I was able to find EXACTLY what I was looking for. He made the experience very easy and was just extremely kind overall. Thank you so much!!
- DWDavid wolfeDec 18, 20255.0I could spend hours walking around REI. The associates are knowledgeable and friendly. They really know the merchandise they are selling. Yay!!
- AAAriDec 14, 20255.0Shoutout to Curtis at the bike shop. Super helpful, friendly, beyond knowledgeable. Great expierence.
- MTMichelle ThomasDec 8, 20252.018605 Devonshire False advertising! Rang me up regular cost and denied sale in spite of sign and more of the same products placed in direct area. No thanks! Bad management & customer service!
Frequently Asked Questions About REI
What store brands does REI carry at the Northridge location?
The Northridge REI store carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the REI Northridge store hours?
REI Northridge is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What types of outdoor gear and services does REI Northridge offer?
REI Northridge offers outdoor gear including camping, skiing, cycling equipment, clothing, and footwear. They also provide bicycle repair services and are known for their own award-winning REI brand gear and clothing.
Does REI Northridge support curbside and in-store pickup options?
Yes, REI Northridge offers both in-store shopping and curbside pickup services for customer convenience.
What payment methods are accepted at REI Northridge?
REI Northridge accepts payment via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
How can I contact REI Northridge?
You can reach REI Northridge by phone at +1 818-831-5555 or toll-free at +1 800-426-4840. Their fax number is +1 818-831-3235.
Where is REI Northridge located?
REI Northridge is located at 18605 Devonshire St, Northridge, CA 91324, USA.
What nearby shoe stores are close to REI Northridge?
Nearby shoe stores include Saucony, Chacos, and Pioneer Shoe Repair. Customers can explore these stores for additional footwear options or shoe repair services after visiting REI.
Are there any nearby dining options close to REI Northridge?
Yes, nearby dining options include Pizza Twist, L&L Hawaiian Barbecue, and Get Shaved for desserts. These spots offer convenient places to eat before or after shopping at REI Northridge.
What community and service places are near REI Northridge?
Close to REI Northridge are Pinnacle Porter Ranch Office, a community center, StudioEyes Optometry, an eyewear and optician service, and health-related places like Accent On Health and WW (Weight Watchers). These locations provide additional resources for visitors and locals.