REI

3.7
130 reviews
The front of the REI in Marina del Rey, California

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
4655 Admiralty Way, MARINA DEL REY, CA
90292, United States

Hours

Reviews

3.7
130 reviews
5 stars
76
4 stars
7
3 stars
7
2 stars
9
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being rude or unhelpful.

Staffing Issues

Many customers reported long wait times due to understaffing, with difficulty finding employees to assist.

Product Availability

Customers expressed disappointment with limited stock and selection, particularly for specific outdoor gear.

Location and Parking

The store's location is appreciated, but parking is often a challenge, especially on weekends, and validation policies are criticized.

Membership Pressure

Several reviews mention aggressive sales tactics regarding REI membership, leading to negative customer experiences.
  • SW
    S W
    Nov 14, 2025
    1.0
    Terrible customer experience. Careful if shopping while Black here.
  • SW
    Shawn Webster
    Nov 10, 2025
    4.0
    Their stores typically have good stuff and everybody is pretty nice.
  • BB
    BMXTHENICS
    Oct 28, 2025
    2.0
    Based off the reviews this store needs to hire new staff who actually care about their job and have better attitudes. I as a black man especially won't be going there lol
  • LR
    Lila Roginski
    Oct 28, 2025
    5.0
    I came in today hoping I’d find running shoes after many weeks of trying and failing to find the right shoe. The salesperson there, Korey, was so helpful and nice! He helped me find every size I needed and I left with the perfect pair.
  • HF
    Haruna Fujita
    Oct 26, 2025
    5.0
    We’ve been REI members for years, and since the Santa Monica location sadly closed, we’ve been coming here instead. Great location on the lovely marina, making it easy to combine with a dinner outing, grocery shopping, or a nice walk. The employees have all been very friendly and helpful, and we will continue to come back. The one question I have is why aren’t pets allowed in the store? Apart from that, this is a good store.

Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI offer?

REI offers a wide range of quality outdoor gear and clothing, including award-winning products from their own brand as well as popular brands like The North Face, Patagonia, and Columbia.

Where is the REI store in Marina del Rey located?

REI Marina del Rey is located at 4655 Admiralty Way, Marina del Rey, CA 90292, United States.