At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Staffing Issues
Customers frequently reported understaffing, leading to long wait times for assistance and checkout.
Parking Concerns
The introduction of paid parking has disappointed many customers, with complaints about validation policies and limited availability.
Product Availability
Several reviews noted a lack of stock and limited selection compared to other locations, leading to frustration among customers.
Store Experience
The store layout and overall shopping experience received mixed feedback, with some customers enjoying the space while others found it lacking.
MM
McKenzie Morgan
4 days ago
2.0
Only one guy who didn’t work in the shoe section offered to point out the shoe section to me and then I waited forever for anyone to help me and no one offered I was skipped over twice I wanted to buy three pairs of shoes for a trip but never mind
SP
Suzanne Paulson
Jan 3, 2026
5.0
It isn’t perfect-you encounter a big range of employee personalities, some amazing, some less so. And the store is much smaller than others so it may not have what you want. But REI is a great company in the scheme of things. There is a wealth of knowledge and great gear here.
HH
Ha ha ha Ha ha
Dec 27, 2025
1.0
You shouldn't have risk management or the little fem sheriff following you around when your purchasing things for months and months in a row the black haired girl came over to me and said I've been walking around every section of the store of course you walk around every section of the store I love lawsuits the store is so petty and pathetic
BW
Brian Won
Dec 23, 2025
5.0
Terrific REI although like any newer location, took a bit for them to find their groove. High ceilings, decent parking, good selection, just enough registers. Although I did like the old Santa Monica location better as it seemed like this one's strip mall isn't as concentrated a retail area as the old one.
YG
Yanelle Gavina
Dec 19, 2025
5.0
I stopped by to try on Alta Lone Peak Hiker 3’s for an upcoming packrafting class and when I told Korey about the trip and how I was trying to figure out the right size to fit with neoprene socks when in the raft and without neoprene socks for the backpacking portions he found neoprene socks so I could test both fits. The best customer service I have seen in retail in a long time and he was helping several guests out when he chose to go above and beyond.
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including award-winning products from their own brand as well as popular brands like The North Face, Patagonia, and Columbia.
Where is the REI store in Marina del Rey located?
REI Marina del Rey is located at 4655 Admiralty Way, Marina del Rey, CA 90292, United States.
What are the store hours for REI in Marina del Rey?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. The store is closed on November 27 and 28, 2025 for the holidays.
Does REI Marina del Rey offer curbside pickup or in-store shopping?
Yes, REI offers both curbside pickup and in-store shopping options at the Marina del Rey location.
What payment methods does REI accept?
REI accepts American Express, Mastercard, and Visa for payments.
How can I contact the REI store in Marina del Rey?
You can contact REI Marina del Rey by calling +1 424-414-1900 or visit their website at https://www.rei.com/stores/marina-del-rey.
What nearby places can I visit when shopping at REI Marina del Rey?
Nearby places include the Marina del Rey Visitors Center for local travel information, Explore Marina del Rey which offers shopping and boat services, and Marina Pier 44 for additional boating options.
Are there dining options near REI Marina del Rey?
Yes, you can find nearby restaurants such as Cousin Cheryl's (American cuisine), Uovo (Italian and European), and KazuNori: The Original Hand Roll Bar (sushi).
Where can I find banking or ATM services near REI Marina del Rey?
Chase Bank and Chase ATM are located nearby and offer banking and ATM services.
What outdoor-related activities or services are available near REI Marina del Rey?
You can enjoy sailing lessons and boat services at Open Sailing, Inc., or arrange fishing charters with Fin Fetish, both located close to REI.