REI

3.6
138 reviews
The front of the REI in Marina del Rey, California

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
4655 Admiralty Way, MARINA DEL REY, CA
90292, United States

Hours

Reviews

3.6
138 reviews
5 stars
80
4 stars
7
3 stars
7
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.

Staffing Issues

Customers frequently reported understaffing, leading to long wait times for assistance and checkout.

Parking Concerns

The introduction of paid parking has disappointed many customers, with complaints about validation policies and limited availability.

Product Availability

Several reviews noted a lack of stock and limited selection compared to other locations, leading to frustration among customers.

Store Experience

The store layout and overall shopping experience received mixed feedback, with some customers enjoying the space while others found it lacking.
  • MM
    McKenzie Morgan
    4 days ago
    2.0
    Only one guy who didn’t work in the shoe section offered to point out the shoe section to me and then I waited forever for anyone to help me and no one offered I was skipped over twice I wanted to buy three pairs of shoes for a trip but never mind
  • SP
    Suzanne Paulson
    Jan 3, 2026
    5.0
    It isn’t perfect-you encounter a big range of employee personalities, some amazing, some less so. And the store is much smaller than others so it may not have what you want. But REI is a great company in the scheme of things. There is a wealth of knowledge and great gear here.
  • HH
    Ha ha ha Ha ha
    Dec 27, 2025
    1.0
    You shouldn't have risk management or the little fem sheriff following you around when your purchasing things for months and months in a row the black haired girl came over to me and said I've been walking around every section of the store of course you walk around every section of the store I love lawsuits the store is so petty and pathetic
  • BW
    Brian Won
    Dec 23, 2025
    5.0
    Terrific REI although like any newer location, took a bit for them to find their groove. High ceilings, decent parking, good selection, just enough registers. Although I did like the old Santa Monica location better as it seemed like this one's strip mall isn't as concentrated a retail area as the old one.
  • YG
    Yanelle Gavina
    Dec 19, 2025
    5.0
    I stopped by to try on Alta Lone Peak Hiker 3’s for an upcoming packrafting class and when I told Korey about the trip and how I was trying to figure out the right size to fit with neoprene socks when in the raft and without neoprene socks for the backpacking portions he found neoprene socks so I could test both fits. The best customer service I have seen in retail in a long time and he was helping several guests out when he chose to go above and beyond.

Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI offer?

REI offers a wide range of quality outdoor gear and clothing, including award-winning products from their own brand as well as popular brands like The North Face, Patagonia, and Columbia.

Where is the REI store in Marina del Rey located?

REI Marina del Rey is located at 4655 Admiralty Way, Marina del Rey, CA 90292, United States.