REI

Reviews

• AA

  Alex

  Oct 5, 2025
  2.0
  Great store, but overly sales focused staff—not customer experience oriented—really ruin the experience. I’ve only been to REI a few times, never really for myself. But now I’m shopping for a trip and just need the basics, but on multiple occasions I’ve had the staff force products and their membership onto me to purchase. I’m in sales, I get it, especially when you get commission. But when you force a membership onto a customer after they’ve said, “no,” more than once, that’s no longer a sales pitch, and frankly it turns customers away from joining. A staff member today was ready to add $30 to my total for a membership I never said yes to, because another member told him I was interested. I was not. He asked me if I had any questions before he was going to scan it, and I said, “oh, well I’m not sure I want to join today. Is it $30 up front?” And the staff member said yes, so I simply said, “no thank you, but maybe if I start shopping here more often I’ll look into it.” The staff member’s reply? “Oh well why don’t you just join today?” while proceeding to pick up the scanner to add the membership to my purchase. So I had to again, tell him no. To which he continue to try and sell the membership, and finally gave up when I said my dad shops here too and I gave him his number. My most recent encounters with the staff here have made my experiences uncomfortable honestly. I shouldn’t have to explain to you in detail why I’m saying “no.” No means no, leave it at that. Not sure I’ll be revisiting any locations and will probably just shop online to avoid commission hungry employees. I’m not sure what the incentives are, but boy REI, your employees really press that membership and even merchandise onto guests. What will really keep customers coming back isn’t a membership, it’s good customer experience.
• PB

  Poo bear

  Sep 26, 2025
  5.0
  운동화
• LW

  Lynn Wang

  Sep 14, 2025
  5.0
  The front desk staff was incredibly patient and helpful, making everything so easy for me. Honestly, I wish I were more into the outdoors because I’d definitely be coming here all the time. Thank you for the wonderful service!
• WK

  Wai Kwan

  Aug 17, 2025
  5.0
  Great store and friendly staff!
• BP

  Brooke Pence

  Aug 17, 2025
  5.0
  This REI is our go-to spot. Although all the staff we’ve dealt with going here have always been nice, I am writing this review mainly because Cecilia was so kind and patient in helping us with our order today when it got a little complicated and really made us feel supported. We really appreciated her!

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