REI

4.4
407 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
7810 N Blackstone Ave, Fresno, CA
93720, United States

Hours

Reviews

4.4
407 reviews
5 stars
302
4 stars
41
3 stars
20
2 stars
8
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while many customers praised the helpfulness and knowledge of employees, several reviews highlighted instances of rudeness and unprofessional behavior.

Product Quality

Customers generally appreciate the quality of products offered, noting that REI carries trusted brands and high-quality gear.

Store Experience

The store is often described as clean and well-organized, but some customers reported issues with product availability and long wait times for services.

Membership Concerns

Several reviews expressed frustration with the pressure to join the membership program and issues related to returns and customer service tied to membership.

Knowledgeable Staff

Many customers highlighted the staff's expertise and willingness to assist, particularly in helping customers find the right gear for outdoor activities.
  • RR
    Reza Rahbari
    Oct 23, 2025
    1.0
    Be careful of the used rack. In this store they don’t check for factory defects they just restock it.
  • KD
    Katharina Dittus
    Oct 17, 2025
    5.0
    Great quality products and excellent customer service
  • AD
    Andrew Dillard
    Oct 14, 2025
    5.0
    This store and its staff is amazing. I showed up with an Rei tent that had an issue with the poles and 3 of the staff members including the manager took time to help sort out what was wrong. They were able to resolve the pole issue and sent me on my way for my weekend backpacking trip. These folks are great! BEST REI I HAVE EVER BEEN TO! The perfect and only one stop shop if you need to gear up for your weekend adventure in the sierras!
  • JG
    joey gilbert
    Sep 29, 2025
    5.0
    Loaded up on gear for Yosemite hiking.
  • RL
    Rick Lehman
    Sep 27, 2025
    5.0
    Always great products and helpful staff

Frequently Asked Questions About REI

What are the store hours for REI in Fresno?

REI in Fresno is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Does REI in Fresno offer curbside pickup services?

Yes, REI offers curbside pickup service for customers.