Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.4
360 reviews
5 stars
257
4 stars
54
3 stars
14
2 stars
11
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or unhelpful interactions.
Product Selection
Customers noted a good variety of products, but some expressed disappointment with the limited selection at this specific location compared to larger stores.
Store Environment
The store is generally described as clean and organized, though some customers mentioned issues with long wait times and checkout lines.
Pricing Concerns
Several reviews highlighted concerns about high prices, with some customers feeling that products are overpriced compared to competitors.
- RRRamanJan 3, 20261.0Bike shop wait is unduly long with employees giving the run around. I like the store but seriously the customer service needs to improve in the bike shops .
- SBst bDec 19, 20255.0Good variety of products. Excellent and friendly service. Highly recommended.
- JGJosh GreenDec 6, 20255.0Shout out to the bike department at Folsom REI for their excellent customer service assisting with replacing a defective bike rack!
- MLMax LaRockNov 30, 20252.0This REI is great and all—store is clean, organized, etc., but it’s almost like the employees are programmed to try to get you to sign up with your number and get 30% off or whatever the deal is. Every. Single. Employee. I was just trying to check out with my new $15 MTB bottle and the cashier lady (idk her name but she has this British accent) went ON AND ON about the 30% off thing. I politely said “no thank you” over and over again and she just kept trying to get me to sign up. Like god damnit lady, can you just ring up my items already I genuinely don’t give a crap about no membership thing I never even shop here.
- JRJames RhodesNov 9, 20255.0Demi was extremely helpful with helping me find a new backpack. Everyone was wonderful to work with and very knowledgeable. Repeat customer here!
Frequently Asked Questions About REI
What types of products does REI offer?
REI offers quality outdoor gear and clothing, including their own award-winning REI brand, catering to both newcomers and seasoned outdoor enthusiasts.
What are REI Folsom's store hours?
REI Folsom is open from 10:00 AM to 8:00 PM Monday through Saturday and from 10:00 AM to 7:00 PM on Sundays.
Does REI Folsom provide in-store pickup services?
Yes, REI Folsom offers in-store pickup services for customer convenience.
What payment options are accepted at REI Folsom?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Can I shop online or use a mobile app for REI Folsom?
Yes, REI offers mobile apps available on both iOS and Android to shop their products conveniently.
Does REI Folsom guarantee satisfaction with their products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
Which popular outdoor brands does REI Folsom carry?
REI carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What nearby shoe stores can I visit around REI Folsom?
Near REI Folsom, you can visit shoe stores such as Chacos, Saucony, and DSW Designer Shoe Warehouse for additional footwear options.
What dining options are available near REI Folsom for a meal before or after shopping?
Nearby dining includes Pieology Pizzeria for pizza, Menchies Frozen Yogurt for dessert, Olive Garden Italian Restaurant, SUBWAY for sandwiches, Islands Restaurant offering American cuisine, and Sourdough & Co for sandwiches and soups.
Are there other useful service stores near REI Folsom that customers can visit?
Yes, nearby services include Staples for office equipment, UPS Alliance Shipping Partner for shipping, KeyMe Locksmiths for keys and locks, and America’s Best Contacts & Eyeglasses and Eyeglass World for optical needs.