Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.4
470 reviews
5 stars
350
4 stars
53
3 stars
19
2 stars
12
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, others reported feeling uncomfortable or ignored.
Store Size and Layout
Customers expressed disappointment with the new store's smaller size and disorganized layout compared to the previous location, affecting their shopping experience.
Product Quality and Pricing
REI is recognized for high-quality outdoor gear, but many reviews noted that prices are on the higher side, which some customers are willing to pay for better service.
Atmosphere and Inclusivity
Several reviews highlighted a lack of inclusivity and comfort for customers of color, indicating a need for improvement in creating a welcoming environment.
Location and Accessibility
The new location is appreciated for its convenience and parking availability, but some customers noted long wait times and understaffing issues.
- JMJuan MatiasNov 9, 20251.0Before walking into this place we called and asked if they had a specific size of inner tubes. The guy on the phone said they did and we drove over there. By the way he also told us they were $9 each. Walked in with my 14 year old and his friend. I left them at the bike department and decided to walk around the store. The whole time I was walking around the employees kept following me around, approaching me to see if I needed anything. Maybe because I'm dark skinned? I thought that was really odd. I went to go check on the kids. The guy that was working the parts department had a crap attitude from the get go. He proceeded to give them a 20x 4.5-5" that was $24 dollars and not $9. I told him that was the wrong size and he said it should work with an attitude. We asked for the correct size and a guy brought one from the back somewhere it wasn't ringing up as anything. The guy from the parts department said that one is $18. A lady wearing glasses was telling my kids that they didn't have the $9 dollar one. We were simply asking where are the ones the guy on the phone told us about. With an attitude shes like we dont have those! In all honesty if we were white they probably be treating us better. The lack of professionalism here at REI is beyond me! I'm telling all my friends and family to stay clear from this place. Where it obvious they racial profile people. Based on previous reviews of people of color! They have the same concern at this store RACIAL PROFILING is alive and well @ REI CARLSBAD!
- CDClaire DevonshireOct 9, 20255.0Great location!
- DTDick TandyOct 7, 20255.0Rei is my go-to camping store. I've been a member since 1990. Always have For the most part 90% Friendly staff What good quality. Sure you may pay a little bit more But compared to those big Box stores And the staff is clueless. I'm okaypaying a little bit more.
- AAAdenSep 19, 20251.0The photos of this place in very misleading because they belong to the former location & not the new one! Previous location was a large 2 story building with lots of inventory, but this location barely has anything! Very small! Very disappointing!
- DKDaniel KiySep 10, 20255.0Blake pointed out where the first aid section was and helped me make my decision on what to buy. Kaden rang me up, very satisfied with my shopping experience.
Frequently Asked Questions About REI
What type of products does REI specialize in?
REI specializes in quality outdoor gear and clothing, offering both their own award-winning REI brand and other popular brands for outdoor adventures.
What are the store hours for REI in Carlsbad, CA?
REI in Carlsbad is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM, with some variations on holidays.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup service for customer convenience.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
Where is REI located in Carlsbad?
REI is located at 3415 Via Montebello, Carlsbad, CA 92009, USA.
Can I shop at REI through their mobile apps?
Yes, REI has mobile apps available for download on both Android and iOS platforms.
What popular outdoor brands can I find at REI?
At REI, you can find brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What nearby food options can I visit before or after shopping at REI?
Nearby you can enjoy dining at Jamba Juice, The Fresh Monkee - La Costa, AlohaPokeBar, Jersey Mike's Subs, Teaspoon Carlsbad, Menchie's Frozen Yogurt, Starbucks, and Bushfire Kitchen.
Are there any fitness or wellness centers near REI in Carlsbad?
Yes, there is 24 Hour Fitness - La Costa Super Sport gym and wellness services like East Holistic Massage & Reflexology and Avalon Laser nearby.
Where can I find pet-related services near REI?
Nearby pet services include Vetco Vaccination Clinic, Petco for pet supplies and grooming, and Just Food For Dogs, a pet-friendly restaurant.