At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
I have been to this location multiple times and always receive excellent service. On my most recent visit, Rashad assisted me with shoes and WOW I could not be more impressed! His knowledge about each shoe brand, professionalism and personality are all top notch. I left our interaction smiling, as he provided such outstanding customer service.
If you're in this store please request Rashad for 5 star service!
DA
David Allen
2 days ago
5.0
Eileen, Hannah, and Analisa
The most professional aspect to approach me as your loyal customer…. They did their best
I was so appreciative
AM
A M
2 days ago
2.0
Apparently their hiking boots do not provide support. Guess I asked the wrong person for help. Not knowledgeable. Have been using boots from a cheaper chain. Might stick to that.
CM
CARMEN Mcd
Apr 4, 2026
2.0
I purchased the membership however they wont honor their policy by changing one of their tennis shoes i purchased 8 months ago and its defective.i paid $145 but they won't take them even though they know their shoe was defective.
EW
Elle Wisnicki
Mar 15, 2026
5.0
I came in looking for a wet suit off season and first a nice guy went asking around and came back to tell me it was low stock, then the shoe section guy for Saturday night was very helpful bubbly & friendly with me.
Then there was Korbi! She went ABOVE AND BEYOND. She helped me try on a wet suit that was way too small & helped me get it off & then came to find me in the other section and found literally the only wet suit pants that would work. SHE WAS AMAZING and made me feel so comfortable amidst my poor timing of coming at closing therefore chaotic. She was even supportive when I lost my phone.
Then Savannah was my cashier and she was so helpful with everything I was carrying, patient with me, let me run back & get my phone made sure I got the 20% off and so much more. GREAT HUMANS!!!
What types of outdoor gear and clothing does REI offer at the Burbank location?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand, plus top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the operating hours for REI in Burbank?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does REI in Burbank offer in-store shopping and curbside pickup options?
Yes, REI in Burbank provides both in-store shopping and curbside pickup services for your convenience.
What payment options are accepted at the REI Burbank store?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa as payment methods.
Where is the REI store located in Burbank?
The REI store is located at 1900 W Empire Ave, Burbank, CA 91504, United States.
How can I contact REI Burbank for inquiries or customer support?
You can contact REI Burbank by calling +1 818-847-9509 or visit their website at https://www.rei.com/stores/burbank.
Are there any nearby fitness centers where I can warm up before visiting REI?
Yes, 24 Hour Fitness - Burbank Empire, CA and British Swim School at 24 Hour Fitness are nearby, great for warming up before shopping for outdoor gear at REI.
What nearby hotels can accommodate visitors shopping at REI in Burbank?
The Courtyard by Marriott Los Angeles Burbank Airport and Courtyard Los Angeles Burbank Airport are nearby hotels convenient for visitors to REI.
Are there any restaurants close to REI Burbank for dining options?
Yes, the Hot Dog Factory and HomeTown Buffet are nearby dining options to enjoy before or after your REI visit.
What outdoor-related stores are near REI in Burbank?
Nearby outdoor-related stores include Chacos, specializing in shoes, and Sports Authority Sporting Goods, which offers retail sporting goods.
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