Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
790 reviews
5 stars
596
4 stars
82
3 stars
28
2 stars
16
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported inconsistent experiences.
Product Quality
Customers appreciate the high quality of products offered, but some expressed concerns about pricing being higher than competitors.
Store Experience
The store is noted for its cleanliness and organization, but several reviews mentioned issues with understaffing leading to long wait times for assistance.
Return Policy Issues
There were multiple complaints regarding the return policy, with customers feeling that it was not honored as expected.
Staff Performance
While many employees received positive feedback for their service, there were notable instances of poor customer interactions that negatively impacted the overall experience.
- JPJim Paul4 days ago4.0Very helpful associates and a large assortment of products for outdoor activities.
- EIEvgeny IkonnikovOct 28, 20255.0I recently had brake pads replaced by Tif at the REI bike shop. The pricing was transparent and reasonable, with brake pads costing about $10 and labor around $30. Tif was professional, efficient, and explained the work clearly. The service quality was excellent, and my brakes feel like new again. I would definitely recommend REI bike service for anyone needing quick and reliable brake maintenance.
- VSveronica stanley-hooperOct 10, 20255.0Nice selection of quality camping and outdoor equipment. Not a discount store.
- KSKarl StraussOct 4, 20255.0Great selection. Even better assistance
- MMMoniqueSep 23, 20254.0Burbank REI seems a bit understaffed. At least on a monday afternoon. Still nice; cashier is super friendly. And all employees still very helpful.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer at the Burbank location?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand, plus top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the operating hours for REI in Burbank?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does REI in Burbank offer in-store shopping and curbside pickup options?
Yes, REI in Burbank provides both in-store shopping and curbside pickup services for your convenience.
What payment options are accepted at the REI Burbank store?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa as payment methods.
Where is the REI store located in Burbank?
The REI store is located at 1900 W Empire Ave, Burbank, CA 91504, United States.
How can I contact REI Burbank for inquiries or customer support?
You can contact REI Burbank by calling +1 818-847-9509 or visit their website at https://www.rei.com/stores/burbank.
Are there any nearby fitness centers where I can warm up before visiting REI?
Yes, 24 Hour Fitness - Burbank Empire, CA and British Swim School at 24 Hour Fitness are nearby, great for warming up before shopping for outdoor gear at REI.
What nearby hotels can accommodate visitors shopping at REI in Burbank?
The Courtyard by Marriott Los Angeles Burbank Airport and Courtyard Los Angeles Burbank Airport are nearby hotels convenient for visitors to REI.
Are there any restaurants close to REI Burbank for dining options?
Yes, the Hot Dog Factory and HomeTown Buffet are nearby dining options to enjoy before or after your REI visit.
What outdoor-related stores are near REI in Burbank?
Nearby outdoor-related stores include Chacos, specializing in shoes, and Sports Authority Sporting Goods, which offers retail sporting goods.