Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
798 reviews
5 stars
604
4 stars
82
3 stars
28
2 stars
16
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with specific employees.
Product Selection
The store offers a wide variety of quality outdoor gear, but some customers found prices to be higher than competitors.
Store Experience
The store is generally clean and well-organized, but some reviews mentioned issues with understaffing and long wait times for assistance.
Return Policy Issues
Several customers expressed frustration with the return policy and experiences during the return process, feeling it was not honored as expected.
- NFNancy Friedman1 day ago5.0Thrilled! Very positive experience at this store. Especially great customer service from Jim, the shoe manager. He was thoughtful and went the extra mile, being patient and kind while helping me solve an issue. And they were doing inventory the same day so it was extra busy there. Thanks Jim! And Joe, another manager, was nice on a different day. I will keep shopping there...Great service, selection and a very clean space too. ❤️
- MGMax Ginkel1 day ago5.0Shout out to Melissa at the front desk and for making sure I got my shoes before they closed! Super helpful service and deserving of 5 stars.
- MMMauricio MartinezDec 27, 20255.0Everything you need for outdoor activities
- PBPJ ByrneDec 17, 20255.0Tiffany Joe Mark Axel and Carla are dynamite! Tiffany installs my ski wrack year after year and is an absolute pro and an angel! The store has such knowledgeable people I won’t shop for skis and bikes anywhere else! Great Peeps!!
- JJJamesDec 2, 20255.0One of their larger locations giving that flagship vibe, REI Burbank is conveniently located with plenty of parking and shopping options in the Burbank Empire Center. Outdoor lovers rely on REI for the best gear selection available. With local competitors gone, REI is the only option now for good mountaineering, hiking, camping, cycling, running, rock climbing, and general use gear. Membership has it's benefits, and it is for life with an annual rebate to keep you coming back. The brand selection available here is absolutely all inclusive. From high end labels such as Patagonia to the house brand, availability for all price points is refreshing. Smart shoppers will look out for their sales and clearances. Often giving excellent opportunities to obtain the best for cheap. With a return policy that no others can beat, sometimes shopping elsewhere is ridiculous. A staff that is friendly, knowledgeable, and attentive shopping here is always a pleasure.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer at the Burbank location?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand, plus top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the operating hours for REI in Burbank?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does REI in Burbank offer in-store shopping and curbside pickup options?
Yes, REI in Burbank provides both in-store shopping and curbside pickup services for your convenience.
What payment options are accepted at the REI Burbank store?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa as payment methods.
Where is the REI store located in Burbank?
The REI store is located at 1900 W Empire Ave, Burbank, CA 91504, United States.
How can I contact REI Burbank for inquiries or customer support?
You can contact REI Burbank by calling +1 818-847-9509 or visit their website at https://www.rei.com/stores/burbank.
Are there any nearby fitness centers where I can warm up before visiting REI?
Yes, 24 Hour Fitness - Burbank Empire, CA and British Swim School at 24 Hour Fitness are nearby, great for warming up before shopping for outdoor gear at REI.
What nearby hotels can accommodate visitors shopping at REI in Burbank?
The Courtyard by Marriott Los Angeles Burbank Airport and Courtyard Los Angeles Burbank Airport are nearby hotels convenient for visitors to REI.
Are there any restaurants close to REI Burbank for dining options?
Yes, the Hot Dog Factory and HomeTown Buffet are nearby dining options to enjoy before or after your REI visit.
What outdoor-related stores are near REI in Burbank?
Nearby outdoor-related stores include Chacos, specializing in shoes, and Sports Authority Sporting Goods, which offers retail sporting goods.