Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
946 reviews
5 stars
636
4 stars
176
3 stars
43
2 stars
35
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rude or unhelpful interactions.
Product Quality
Customers generally appreciated the quality of outdoor gear, though some found prices to be high.
Store Organization
Feedback indicated issues with store layout and organization, leading to a frustrating shopping experience for some.
Membership Concerns
Several reviews expressed dissatisfaction with the membership program and perceived corporate focus over customer care.
- JZJohnson ZhangDec 22, 20251.0absolutely awful place… I have been an REI member for 8 years, and it’s safe to say that I will never ever in my lifetime visit this store again. I dropped off my snowboard last week for tune + wax in preparation for my Christmas ski trip, but the store just closed without notice the day after my board service was completed. Nobody was picking up phone calls, the corporate doesn’t have any information either. All they said was that the store is closed until further notice due to facility issues. I have already spent $100 on the service, and now I have to either spent couple hundred more for rentals or cancel my trip, which are just extra out of pockets for me. The lack of communications and responsibility and protocol is just so disappointing… totally could’ve set up a pick-up area for customers who needed their products back. Now we can’t even be sure if our boards and skis are safe inside. By far, the worst REI experience ever. Never again Berkeley REI
- MMMedicine ManDec 22, 20252.0REI is overpriced and feels elitist. They have good stuff for sure but it seemed they used also have more reasonably priced alternatives, their own brand or others, for those who couldn’t spend so much. Now it’s more about fancy clothing and the most high tech thing or things they can charge maximalist prices for. At least keep some good offerings of basics good quality things for those who don’t have tech jobs.
- LCLarry ChanDec 8, 20255.0Love this store. The best outdoor equipment
- IKIlya KulakovDec 6, 20255.0Shout out to Claire and John who patiently worked with me for ~3h hours to widen my old ass ski boots.
- NHNicholas HochbergNov 21, 20255.0Cool
Frequently Asked Questions About REI
What types of outdoor gear and brands does REI Berkeley offer?
REI Berkeley offers quality outdoor gear including award-winning REI brand products. They carry brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the regular store hours for REI Berkeley?
REI Berkeley is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does REI Berkeley offer in-store pickup or delivery services?
REI Berkeley provides in-store pickup services for customer convenience.
What payment options are accepted at REI Berkeley?
REI Berkeley accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is there a satisfaction guarantee on products purchased at REI Berkeley?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
What is the physical address of REI Berkeley?
REI Berkeley is located at 1338 San Pablo Ave, Berkeley, CA 94702, USA.
Are there any nearby restaurants where customers can eat before or after visiting REI Berkeley?
Yes, nearby dining options include Chipotle Mexican Grill, Pochys (Indian restaurant), Lulu Berkeley (Middle Eastern cuisine), and Nest Of Comforts tea room and cafe.
What nearby shopping centers or stores can customers visit near REI Berkeley?
Customers can explore the Gilman District North & South shopping centers, Eastern Classics LLC furniture and antique store, Chacos shoe store, and Blick Art Materials for arts and crafts supplies.
Are there any nearby services, such as automotive repair or phone repair, near REI Berkeley?
Yes, nearby services include Autometrics and Precision People's Car Repair for automotive needs, iPhone Repair Care+ for mobile phone repair, and Western Union for money transfer services.
Does REI Berkeley have an online presence or mobile apps for shopping?
Yes, REI offers mobile apps available on both iOS and Android platforms, and you can visit their website at https://www.rei.com/stores/berkeley.