Summit Sport

Reviews

• FC

  Fabian Colinas

  Mar 13, 2026
  5.0
  Buena atención, muy amables
• MK

  Matthew Kuzek

  Feb 15, 2026
  1.0
  I rarely leave negative reviews, but this experience warrants one. I purchased a helmet during Crankworx after being told in-store that I would receive a custom design done Troy Lee himself for a contest. The finished design was very poor quality and did not match expectations. After raising the issue, TLD acknowledged it did not meet their standard and it would be redone. What followed was nearly six months of delays, missed timelines (including a December 1 completion estimate), and repeated follow-ups on my end. I was ultimately informed that my helmet had become a lower production priority and was offered a refund instead. When I returned to the store to process the refund as directed by Troy Lee Designs. My interaction with the manager Mike was unnecessarily antagonistic. He made comments to me as though I was simply ungrateful with a custom helmet done by Troy Lee himself, rather than acknowledging the extended delays and broken commitments that led to the refund, and the poor initial design that led to this whole situation. The refund itself was straightforward, but the attitude at the store level made an already frustrating experience worse. Regardless of backstory or personal opinion, dismissing a customer at the point of resolution was unnecessary and unprofessional. The front end staff were lovely, management could use some attitude adjustment. I do not recommend handling customer service issues at this store.
• DW

  Daniel W

  Jun 30, 2025
  5.0
  We rented bikes a few times in Whistler during our trip but we had by far the best customer service experience from Summit. Extremely caring, knowledge and helpful staff especially Tyler and Phoebe who helped us out.
• LJ

  L V (Jeena)

  Jul 26, 2019
  5.0
  Amazing customer service. Great choice of bike and clothing.
• DH

  Duncan Howe

  Oct 8, 2014
  5.0
  Used these guys extensively during my stay - can safely say they were excellent, and in a prime spot for the lift in the morning.

Frequently Asked Questions About Summit Sport