I rarely leave negative reviews, but this experience warrants one.
I purchased a helmet during Crankworx after being told in-store that I would receive a custom design done Troy Lee himself for a contest. The finished design was very poor quality and did not match expectations. After raising the issue, TLD acknowledged it did not meet their standard and it would be redone.
What followed was nearly six months of delays, missed timelines (including a December 1 completion estimate), and repeated follow-ups on my end. I was ultimately informed that my helmet had become a lower production priority and was offered a refund instead.
When I returned to the store to process the refund as directed by Troy Lee Designs. My interaction with the manager Mike was unnecessarily antagonistic. He made comments to me as though I was simply ungrateful with a custom helmet done by Troy Lee himself, rather than acknowledging the extended delays and broken commitments that led to the refund, and the poor initial design that led to this whole situation.
The refund itself was straightforward, but the attitude at the store level made an already frustrating experience worse.
Regardless of backstory or personal opinion, dismissing a customer at the point of resolution was unnecessary and unprofessional.
The front end staff were lovely, management could use some attitude adjustment. I do not recommend handling customer service issues at this store.
DW
Daniel W
Jun 30, 2025
5.0
We rented bikes a few times in Whistler during our trip but we had by far the best customer service experience from Summit. Extremely caring, knowledge and helpful staff especially Tyler and Phoebe who helped us out.
LJ
L V (Jeena)
Jul 26, 2019
5.0
Amazing customer service. Great choice of bike and clothing.
DH
Duncan Howe
Oct 8, 2014
5.0
Used these guys extensively during my stay - can safely say they were excellent, and in a prime spot for the lift in the morning.
Summit Sport is open daily from 10:00 AM to 6:00 PM.
Where is Summit Sport located?
Summit Sport is located at 4293 Mountain Square #118-214, Hilton Hotel, Whistler, BC, V8E 1B8, Canada.
Can I book ski rentals in advance at Summit Sport?
Yes, you can book ski rentals in advance online to save up to 20% and pick them up slopeside.
How can I contact Summit Sport?
You can contact Summit Sport by phone at +1 604-932-6225 or email at 274SummitSport@vailresorts.com.
Where can I find more information or make a reservation for Summit Sport?
More information and reservations can be made through their website at https://www.epicmountainrentals.com/.
What types of products and services does Summit Sport offer?
Summit Sport offers ski and snowboard rentals and sales, along with sportswear and related equipment.
Is Summit Sport open year-round?
Yes, Summit Sport operates every day of the week from 10 AM to 6 PM.
What nearby attractions can I visit before or after renting at Summit Sport?
Nearby attractions include Superfly Ziplines, Rocky Mountain Chocolate Factory, and Garibaldi Lake, all great options to enjoy in Whistler.
Are there dining options near Summit Sport?
Yes, nearby dining options include Lift Coffee Company, Garibaldi Lift Co. Bar and Grill, Teppan Village, and Indian Masala Bistro.
How can nearby transit or services help me access Summit Sport?
Visiting Whistler Village Guest Services near Summit Sport can provide information and assistance for your stay and activities in the area, making your visit easier.
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