Many customers praised the helpfulness and knowledge of staff, particularly Christopher and Michelle, who provided excellent assistance during their shopping experiences.
Product Selection
The store offers a good variety of outdoor gear, including skis, snowboards, and biking equipment, often at discounted prices.
Pricing
While many customers found great deals, some expressed disappointment with high prices and limited selection, suggesting that not all items were true outlet prices.
Mixed Experiences
Feedback varied significantly, with some customers reporting excellent service and others encountering rude staff or poor customer service.
Store Policies
Several reviews mentioned dissatisfaction with the store's cashless policy and final sale restrictions, which affected customer experiences.
CW
Cindy Waslewsky
2 days ago
5.0
I understand that Michelle is the manager and she was extremely knowledgeable as a ski instructor and avid skier. She gave me excellent, helpful advice for ski boots and then continued with really valuable informed suggestions for skis. She went to the extra mile sorting through the ski rack to find the skis that would work best for me and found a pair in the best condition.
AT
Alex T
Oct 28, 2025
5.0
Great deal on some Bent Chetler 120's, unfortunately they sold me two right graphics. Will need to drive back tomorrow to exchange. Hoping the conversation I had with the associate on the phone understood. Sold me 2 blues but they had two sets. One different colour for each set.
LK
Luke Ketteringham
Oct 26, 2025
5.0
Christopher was an absolute legend and gave me loads of time explaining boots and everything ski related I needed to know for my first season. 👌
GG
Garret Gentle
Oct 20, 2025
5.0
Michelle and Christopher were very helpful with my shopping experience and really helped me find the right sizes and made some good suggestions as well!
BC
Brad Carty
Oct 12, 2025
5.0
Went in looking for a skis and boots for the season with no knowledge whatsoever (switching over from snowboarding). Christopher (Chris?) in particular walked us through the entire process, and found us some great value. 10/10 customer service. Thanks Chris!