REI

Reviews

• JT

  Jeff T

  5 days ago
  5.0
  Staff were very helpful!
• JB

  Joey Bernardi

  6 days ago
  4.0
  Look if you can get past there expensive labor great staff
• VG

  Victor G

  Jan 27, 2026
  5.0
  After visitingbthisnsyore I see why summit hut went out of business. Customer service was too notch I must have tried on 20 different pairs of hiking boots and the lady helping me was outstanding. Super patient never once complained and did everything she could to help me. I will definitely be back.
• TC

  Tony Cook

  Jan 20, 2026
  1.0
  REI WEBSITE: "A skilled bike tech or sales associate can help you choose the right size bike and/or personalize the fit. We recommend you head to your local REI or bike store to test-ride multiple bikes so you get immediate feedback about what feels best for you." REALITY: Not a single electric mountain bike in the Tucson retail store. Not one. Asked the guy how I actually see one in person and was referred to a local bike shop called Happy Camper. Yes - he referred me elsewhere. LIVE CHAT: "We have no information on store availability. The store manager should know about current and future inventory." A 1 hour round trip waste of time going to the retail store.
• RU

  Ray Underwood

  Jan 13, 2026
  1.0
  Disappointed with my visit to REI Tucson I decided to check out the REI Tucson store after my wife picked up a pair of shoes using a gift card she received for joining the co-op. We were excited to browse, but my experience left a lot to be desired. While there were several employees on the ground floor, I was never approached or offered help, even when I was clearly looking at different items like bikes, car roof storage, and backpacks. It seemed like staff were very friendly with other customers, but I was repeatedly ignored. When I finally got to check out, the associate Kristen asked how I was doing, and I shared honestly that I was not having a great experience. I am Mexican, and I felt that I was being racially discriminated against based on how I was treated compared to other customers in the store. This place calls itself a “co-op,” but it felt less like a cooperative community and more like an exclusive club. Honestly, the letters CO-OP might as well be CCCP, because the atmosphere felt cold, rigid, and anything but welcoming. After that interaction, I was asked if I wanted to donate to the co-op, which felt especially off given how I had already been treated. Overall, I found the prices high, even more than other outdoor retailers like Dick’s Sporting Goods, and the service left me feeling unwelcome. If you are looking for attentive and inclusive customer service, I would recommend considering options like Amazon or Sportsman’s Warehouse instead.