Mavrix

Reviews

• RH

  ryane hardin

  1 day ago
  5.0
  Bartenders are super friendly and knowledgeable about drinks and food.
• TM

  Tim McCoy

  2 days ago
  5.0
  This place had an incredible collection of entertainment auctions. We decided to try the laser tag arena and the experience was wonderful. Even though there was a technical glitch, the staff accommodated us and even gave us an extra play time because of the glitch. We found out about this place from go City pass which we purchased at itrade office.
• LE

  Lauren Edwards

  4 days ago
  5.0
  We recently attended Mavrix with a group of 28 - half adults, half kids. The staff, especially Brandon and Felicity? Did a phenomenal job of making us feel at home, highly recommend!
• MC

  Mike C

  Dec 20, 2025
  1.0
  Push game malfunctioned. Realized after four or five plays that it was no longer pushing. Talk to the manger that my daughter lost at least 3 plays. He says he will only replace one... So they're already crappy over 12 credits. Fine. Then they have a "technician" come out to the machine and reset it. He says don't worry, our previous credits will still get credited to the card. They didn't, lost nearly 2500 tickets after reset. In the meantime the machine starts pushing... my daughter looses at least 1000 in tickets because tickets start dropping that should have dropped while we were playing. "Technician" just huhuhuhuhh sorry nothing I can do and walks away. That was just one machine, multiple machines not working. Jurassic Park car game wouldn't drop the car.. two skeet ball games were missing balls, and said X number if balls remaining... But no balls to play. Already expensive, why nickel and dime over 12 credits, since that's when I decided I'd never come back. Go the way of all the other crappy arcades.
• KL

  KC Lund-Neill

  Dec 20, 2025
  1.0
  am writing to express my deep disappointment regarding my recent experience at your venue during my son’s birthday party this last weekend. I had high expectations based on previous visits and the amount spent, but unfortunately, the event fell far short in several key areas. First and foremost, I was extremely frustrated that my $100 gift card purchased with my own money and accompanied by a valid receipt was not honored. I was told there has been a change in ownership and my card could not be honored, from a customer service and marketing standpoint, refusing to honor existing gift cards is both unfair and damaging to your reputation. Isn't it common that the new ownership takes over the old ownerships debt, that would be any gift cards that were previously purchased under the old name. It is not the customer's fault that there are new owners. This left me feeling cheated out of $100, I also had an arcade playing card that had points on it and I was told could not be used. This news was upsetting because I had told the kids that we would do the Octane go-carts. I was planning on using that $100 to go towards the go-karts. Now I was going to have to come up with another $100 that I wasn't expecting and I had to tell the boys sorry we can't do go-karts now. Also I told my son that he would get the bonus arcade point card and that was disappointing because he didn't get to get it. They were very disappointed, and this set a negative tone for the entire event for all of us. Additionally, the quality of the food served was unacceptable. I specifically ordered pepperoni pizza, but was initially given cheese pizza, which was burnt. When the correct pizza finally arrived, it too was burnt, excessively oily, topped with shriveled up tiny pepperoni. Even the children refused to eat it. The chicken tenders were overcooked and dry, the fries were undercooked, and the cinnamon sticks were so hard they were inedible. As a result, most of the food went uneaten and had to be thrown away, a complete waste. Furthermore, I was surprised and disappointed by the numerous extra fees added to my bill. There were additional charges for every aspect of the party, including a 21% gratuity applied even to activities like laser tag. It felt as though I was being “nickel-and-dimed” at every turn, and the constant upselling that started the second I walked in, detracted me from what should have been a fun and memorable celebration. Overall, this experience was extremely disappointing, especially considering the significant amount of money spent. I miss the level of service and value provided before the change in ownership. Based on my experience with poor customer service, horrible food, and similar feedback I have heard from other customers who also were not able to use their gift cards I cannot recommend your venue to others. UPDATE!!! Yes, they contacted me via email right after my visit asking me how everything was and I did tell them all of this. They responded back and said they were sorry to hear this and they would have the manager reach out. I did get a call from the manager who left a message on my phone saying he was sorry that I had a bad experience. THAT WAS ALL! No one has given me anything to compensate for my $100 gift card that I paid for that I feel was a total waste and no compensation for my burnt food! An apology does not fix the problem!

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