Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
1,057 reviews
5 stars
792
4 stars
127
3 stars
38
2 stars
24
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised helpful and friendly service, others reported negative experiences with unprofessional or rude employees.
Product Selection
Customers appreciated the wide variety of outdoor gear and quality products, though some expressed disappointment with stock availability and high prices.
Store Environment
The store is generally described as clean and organized, but some customers felt uncomfortable due to perceived staff surveillance or lack of assistance.
Checkout Experience
Several reviews mentioned long wait times at checkout and understaffing, leading to frustration during busy periods.
- RRRRDec 28, 20255.0Sheri helped me find the perfect Patagonia hoodie in my size and budget. Thanks REI, Great experience!
- BRBryan RobertsDec 26, 20255.0So many options. Excellent customer service too!
- NANathaniel AndrewsDec 20, 20255.0So many travel packs and backpacks. Great.
- AAAbby ArsenicDec 16, 20255.0Great selection. Friendly, helpful staff
- EEEricDec 12, 20251.0This was my first time visiting REI and unfortunately the experience made me uncomfortable. While the store has great products, I felt like I was being followed everywhere I went and stared down by an employee of Indian descent. Each time I moved to a different section, including upstairs, he appeared right behind me and continued watching me. The situation made me feel unwelcome and uneasy, and I ended up leaving early just to make my purchase. I didn’t get the chance to explore the store, which was disappointing for a first visit.
Frequently Asked Questions About REI
What is REI known for?
REI is known for quality outdoor gear and designing its own award-winning line of gear and clothing, with a 100% satisfaction guarantee.
What are the REI store hours in Paradise Valley, Phoenix?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 9:00 AM to 6:00 PM.
Does REI offer curbside pickup?
Yes, REI offers curbside pickup as part of its pickup and delivery services.
Where is the REI store located in Phoenix?
The REI store is located at 12634 N Paradise Village Pkwy W, Phoenix, AZ 85032, United States.
Which outdoor brands are available at REI Paradise Valley?
REI carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc’teryx, Columbia, and Smith Optics.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
What types of products can I find at REI?
You can find camping gear, bicycles, shoes, clothing, ski equipment, and outdoor sporting goods, among others.
Are there nearby coffee shops to visit around REI Paradise Valley?
Yes, nearby coffee spots include Dutch Bros Coffee and Starbucks, great places to enjoy a beverage before or after shopping.
What nearby services can I access while visiting REI?
Nearby services include PV Car Wash for your vehicle, Paradise Valley Trim Clinic for health and nutrition, and Aspire Counseling Services for mental health support.
Are there places to grab food or snacks near REI?
Yes, nearby you can find Tailored Bites for health foods, Baked Wives LLC bakery, Pizza Hut Express, Salad and Go, and Starbucks for coffee and snacks.