Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
481 reviews
5 stars
346
4 stars
55
3 stars
24
2 stars
9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised helpful and friendly associates, others reported rude or pushy behavior, particularly regarding membership promotions.
Product Availability
Customers expressed frustration with product availability, noting that many items were out of stock or not available for in-store pickup despite being listed online.
Store Experience
The store is generally described as clean and well-organized, with a good selection of outdoor gear, although some customers found it smaller than expected for an REI.
Membership Issues
Several reviews highlighted dissatisfaction with the membership program, particularly regarding the perceived lack of benefits and issues with returns.
Quality of Products
Customers generally appreciate the quality of products offered, but there were complaints about specific items not meeting expectations or issues with returns.
- RRRyan RodriguezOct 16, 20251.0their phone is always off and they dont give you bags for your items.
- JHJason HarrisOct 11, 20255.0Great selection of outdoor wear. Always find something i need winter or summer ☀️ Love the stretch pants to hit the trails this weekend 🚶♀️
- APAmanda PegnamOct 6, 20251.0I felt so pressured to get a membership by the lady checking me out. I will not be back.
- BCBM CSep 4, 20253.0REI has become increasingly worse over the years. For some bizarre reason, many of their online products are not available for in store shipping. This would be fine were delivery services not an absolute nightmare. Since my house has no security and is very public, there is a 0% chance I will have anything shipped to my house worth hundreds of dollars. This online restriction is bizarre especially for members who have already dropped thousands of dollars with this company, why cant I pick it up in store? I tried to spend over $1000 on a new backpack and tent from REI for an upcoming trip, and either it wont let me and forces home shipping, or the products listed are "unavailable" without explanation despite being listed on the website. Im over it and will just buy directly from the manufacturers themselves from now on, and as soon as my credit card with REI is paid Im canceling it and no longer giving them my money.
- MSMark SmalleyAug 31, 20254.0This REI is nice. Clean, stocked, super helpful Associates. It's on the higher side of pricing. But for the things I needed it wasn't bad. Darn Tough socks, a hat that works, wind pants and Aqua Mira (chlorine dioxide). However, when I asked if they had 100% cotton tee shirts. The Associate looked skyward and shocked. "Ummm....No....but we have tee shirts". It was kinda arrogant, as if he was the God of Hiking. I don't like plastic clothes.
Frequently Asked Questions About REI
What types of products does REI in Flagstaff offer?
REI offers a wide range of outdoor gear and clothing, including camping, biking, skiing, and climbing equipment. They carry top brands like The North Face, Patagonia, and Columbia, along with their own award-winning REI brand gear.
Where is REI in Flagstaff located and what are its hours?
REI is located at 323 South Windsor Lane, Flagstaff, AZ 86001. It is open Monday through Saturday from 9 AM to 8 PM, and Sunday from 10 AM to 6 PM.
Does REI Flagstaff offer pickup or delivery services?
REI offers curbside pickup service but does not provide delivery options.
What payment methods are accepted at REI Flagstaff?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is there parking available at REI Flagstaff?
Yes, REI Flagstaff has free onsite parking with wheelchair accessible parking spaces.
Does REI Flagstaff accommodate customers with disabilities?
Yes, REI provides wheelchair accessible entrances and parking to accommodate customers with disabilities.
What are some nearby shoe stores to REI Flagstaff?
Nearby shoe stores include Chacos and Saucony, which offer additional footwear options for customers exploring the area.
Are there dining options near REI Flagstaff where customers can eat before or after their visit?
Yes, there are several dining options nearby such as HuHot Mongolian Grill, Wildflower, BoSa Donuts, Chopstix Vietnamese Kitchen, and Ahipoki for diverse meals and snacks.
Can customers enjoy recreational activities near REI Flagstaff?
Yes, Orangetheory Fitness gyms and Board & Brush Creative Studio are nearby, offering fitness classes and creative activities complementing outdoor adventures.
What online resources and apps are available to help customers shop at REI Flagstaff?
Customers can use the REI Co-op Shop Outdoor Gear app available on iOS and Android, and also visit the Flagstaff store website at https://www.rei.com/stores/flagstaff for shopping and store information.