Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
868 reviews
5 stars
666
4 stars
100
3 stars
29
2 stars
21
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist with product selection and advice.
Product Quality
Customers generally appreciated the quality and selection of outdoor gear, although some expressed concerns about specific product issues.
Return Experience
Several reviews highlighted negative experiences with the return and exchange process, citing uncomfortable interactions with staff and dissatisfaction with policies.
Store Environment
The store was frequently described as clean and well-organized, although some customers found the layout confusing.
Membership Pressure
Some customers reported feeling pressured to sign up for membership, leading to a negative shopping experience.
- KSKayley Sandling3 days ago5.0Greeted by Chris with such a warm smile and helpful attitude. He went out of his way to look for some sandals for our little guy and made sure we had everything we needed before we left. Thank you Chris for being so kind and making our trip a happy one!
- MMMarleyNov 14, 20255.0I don't usually write review but I had an awesome experience thanks to Mark and I think he deserved one! I came in looking for a backpacking bag and I am 6'4" with a long torso and have been having trouble finding backpacks that fit me, I went in and Mark greeted me right away and helped me fit and find the right bag for me, I am new to all this and he was kind, patient, and very informative! I am very appreciative to him and the gentlemen at the registers with how awesome their customer service was.
- BKB KNov 4, 20252.0Miss the Tempe location more and more each time I visit this new location even though it's been years since Tempe was around... Really hate this new modern REI feel.
- MMMs MichellNov 2, 20255.0As always 😁!! Great customer service 💯 shoe section was busy busy and one person working both sides... She Rocked it, Thank you!! Love my Hokas ~
- JSJonathon SchwammanOct 18, 20251.0The return/exchange process is getting uncomfortable to say the least. I've been shopping at REI for several years. But after buying some REI brand trail pants in May, I needed to exchange them due to a bunch of stitching coming loose around the pockets. When I went to exchange them the cashier (I believe manager) looked over them. She hemmed and hawed, interrogated me on how I used them. Did I "rub my but around around on the ground" she asked. Umm no, I just wore them like normal pants for a few days. There's literally no wear on the fabric surrounding the issue. It was just bad/loose stitching that was pulling out. Not only that, there's loose stitching in a bunch of other places too. She finally exchanged them. But I've never had a more uncomfortable or unwelcome feeling then I had today with your staff member.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer at the Chandler location?
REI offers a wide range of outdoor gear and clothing, including their own award-winning REI brand products, as well as top brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee, ensuring customer confidence in their outdoor gear and apparel purchases.
What are the REI Chandler store hours?
The REI Chandler store hours are Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Does REI Chandler provide curbside pickup services?
Yes, REI Chandler offers curbside pickup as part of their pickup and delivery services.
What payment options are accepted at REI Chandler?
REI Chandler accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
What is the address and contact number for REI in Chandler?
REI is located at 870 N 54th St, Chandler, AZ 85226, USA. The main phone number is +1 480-940-4006.
Are there any nearby places where I can shop for home decor or furniture after visiting REI Chandler?
Yes, nearby places include World Market and Cost Plus World Market for home decor and furniture shopping, as well as Chandler Pavilions shopping center.
Can I visit other sporting goods or outdoor gear stores close to REI Chandler?
Yes, nearby stores include Golf Galaxy, Sportsman's Warehouse, and Golfsmith, which offer sporting goods and outdoor gear.
What are some nearby dining options around REI Chandler?
Nearby dining options include Jimmy John's sandwich shop, El Pollo Loco fast food, Ahipoki Bowl Asian restaurant, Mountain Mike's Pizza, Lytebite Chandler health food restaurant, Stufrageous Burger Bar, Pita Bistro Mediterranean restaurant, and Chipotle Mexican Grill.
Does REI Chandler have an app for easier shopping and browsing?
Yes, REI offers a mobile app available for iOS and Android platforms to help with shopping and browsing their products easily.